It Service Desk Analyst L1 (Information Technology)

ESSENTIAL EMPLOYMENT LTD; South Shields; Presencial; GBP 21.000 - 32.000; Jornada completa

Descripción de la vacante

ESSENTIAL EMPLOYMENT LTD seeks an IT Service Desk Analyst to join a busy, enterprise environment. You will be the first point of contact for IT queries, supporting thousands of users and ensuring timely incident resolution.

The role covers MS 365, Active Directory, SharePoint, Exchange, hardware, software and mobile devices, with a focus on customer service and proactive problem-solving.

Formación

• 1-2 years' experience in an IT Service Desk, Helpdesk or Technical Support role.
• Knowledge of Microsoft 365, Active Directory, SharePoint and Exchange.
• Strong customer service and communication skills.
• Experience using ITSM/ticketing systems.
• A proactive approach to problem-solving.

Responsabilidades

• Provide first-line IT support to thousands of users.
• Troubleshoot issues across Microsoft 365, AD, hardware, software, mobile devices and networking.
• Work with technical teams to ensure quick resolution of incidents.

Herramientas

Microsoft 365

Active Directory

SharePoint

Exchange

ITSM / ticketing

Descripción del empleo

It Service Desk Analyst L1 (Information Technology)

Are you looking to grow your IT career within a large-scale enterprise environment? We're seeking an IT Service Desk Analyst to join a busy and supportive team providing first-line IT support to thousands of users.

You'll be the first point of contact for IT queries, troubleshooting issues across Microsoft 365, Active Directory, hardware, software, mobile devices and networking. You'll work closely with technical teams to ensure a high level of customer service and efficient resolution of incidents.

• 1-2 years' experience in an IT Service Desk, Helpdesk or Technical Support role
• Knowledge of Microsoft 365, Active Directory, SharePoint and Exchange
• Strong customer service and communication skills
• Experience using ITSM/ticketing systems
• A proactive approach to problem-solving

This is a full time and part time role on a temporary contract basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.