IT Service Desk Analyst 2nd Line

TieTalent; Swinton; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Life assurance

Annual leave entitlement (20-25 days + bank holidays)

Contributory pension scheme

Share save scheme

Paid volunteer day

Long service recognition

Eyecare voucher

Retail discounts

Family leave

Employee assistance programme

Job summary

A technology company is looking for an IT Service Desk Analyst 2nd Line to provide technical support and advice for internal and external customers. This entry-level role involves troubleshooting network issues and managing service requests. Ideal candidates will have experience with Active Directory, network troubleshooting, and ITSM tools. The position offers a salary of £27,000 - £35,000 and various employee benefits including life assurance and annual leave.

Qualifications

• Previous experience in a similar role.
• Positive attitude and self-motivated.
• Familiarity with ITSM tools and customer service skills.

Responsibilities

• Provide IT support for Microsoft systems and mobile devices.
• Log and manage service tickets using the ITSM tool.
• Troubleshoot and resolve network issues.

Skills

Problem-solving

Strong knowledge of Active Directory

Troubleshooting networks

Customer service skills

Good communication

Tools

IT Service Management tools

Microsoft Office 365

Job description

Overview

Join to apply for the IT Service Desk Analyst 2nd Line role at TieTalent.

Role: IT Service Desk Analyst 2nd Line

Location: Manchester - M27 8UJ

Contract Type: Permanent

Hours: 9am - 5.30pm Monday - Friday

Salary: £27,000 - £35,000 DOE

Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment? We’d love to hear from you!

We are looking for an IT Service Desk Technician to join our team. In this role, you will be the main contact for all IT-related problems and requests. You will help both internal and external customers by providing technical support and advice, while logging and tracking all issues using our IT Service Management (ITSM) tool.

Responsibilities

• Provide IT support for Microsoft systems, Office 365, and mobile devices.
• Log and manage service tickets using the ITSM tool.
• Troubleshoot and resolve network issues (Wi-Fi, workstation setup).
• Manage user accounts and permissions in Active Directory.
• Support and maintain Office 365, Exchange, and SharePoint.
• Escalate complex issues to other teams when necessary.

About You

• Previous experience in a similar role.
• Positive attitude and self-motivated.
• Strong knowledge of Active Directory and Exchange.
• Experience troubleshooting networks and workstations.
• Familiarity with ITSM tools and customer service skills.
• Good communication and time management skills.

What We Can Offer You

• Life assurance
• Annual leave entitlement (starting with 20 – 25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet

Equal Opportunity

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.