First-Line IT Service Desk Analyst (L1) - 365 & AD Support

ESSENTIAL EMPLOYMENT LTD; South Shields; On-site; GBP 21,000 - 32,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD seeks an IT Service Desk Analyst to join a busy, enterprise environment. You will be the first point of contact for IT queries, supporting thousands of users and ensuring timely incident resolution.

The role covers MS 365, Active Directory, SharePoint, Exchange, hardware, software and mobile devices, with a focus on customer service and proactive problem-solving.

Qualifications

• 1-2 years' experience in an IT Service Desk, Helpdesk or Technical Support role.
• Knowledge of Microsoft 365, Active Directory, SharePoint and Exchange.
• Strong customer service and communication skills.
• Experience using ITSM/ticketing systems.
• A proactive approach to problem-solving.

Responsibilities

• Provide first-line IT support to thousands of users.
• Troubleshoot issues across Microsoft 365, AD, hardware, software, mobile devices and networking.
• Work with technical teams to ensure quick resolution of incidents.

Tools

Microsoft 365

Active Directory

SharePoint

Exchange

ITSM / ticketing

Job description

ESSENTIAL EMPLOYMENT LTD seeks an IT Service Desk Analyst to join a busy, enterprise environment. You will be the first point of contact for IT queries, supporting thousands of users and ensuring timely incident resolution.

The role covers MS 365, Active Directory, SharePoint, Exchange, hardware, software and mobile devices, with a focus on customer service and proactive problem-solving.