IT Service Desk Analyst (L1) – First-Line Support

JobsTrackR; Chichester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Essential Employment is seeking an IT Service Desk Analyst to join a busy team providing first-line IT support to thousands of users in the UK. You will handle queries across Microsoft 365, AD, hardware, software and networking, working closely with IT teams to ensure quick and effective incident resolution.

The role offers both full-time and part-time hours on a temporary contract basis, with a focus on delivering excellent customer service and proactive problem solving.

Qualifications

• 1-2 years' experience in an IT Service Desk, Helpdesk or Technical Support role.
• Knowledge of Microsoft 365, Active Directory, SharePoint and Exchange.
• Strong customer service and communication skills.
• Experience using ITSM/ticketing systems.
• A proactive approach to problem-solving.

Responsibilities

• Provide first-line IT support and troubleshoot issues for end users.
• Collaborate with technical teams to ensure timely incident resolution and quality service.

Skills

IT Service Desk

Microsoft 365

Active Directory

SharePoint

Exchange

Customer Service

Communication

ITSM

Ticketing Systems

Problem Solving

Job description

Essential Employment is seeking an IT Service Desk Analyst to join a busy team providing first-line IT support to thousands of users in the UK. You will handle queries across Microsoft 365, AD, hardware, software and networking, working closely with IT teams to ensure quick and effective incident resolution.

The role offers both full-time and part-time hours on a temporary contract basis, with a focus on delivering excellent customer service and proactive problem solving.