IT Service Desk Analyst

Allstaff; England; Hybrid; GBP 32,000 - 33,000; Full time

Job summary

A recruitment agency is looking for an IT Service Desk Analyst based in St Albans. This role offers a hybrid work model and requires prior experience in 1st-level support. Responsibilities include being the first point of contact for users and providing technical troubleshooting. Candidates should have a full UK driving licence and proficient knowledge of Microsoft applications. The position offers competitive salary and various benefits including a pension and employee assistance programme.

Benefits

25 days holiday plus Bank Holidays

Generous pension scheme

Employee assistance programmes

Qualifications

• Experience in a similar role providing 1st-level support.
• Excellent working knowledge of Microsoft client operating systems and applications including Teams, OneDrive, Copilot & SharePoint.
• Strong hardware diagnostics and fault-finding experience.

Responsibilities

• Be the first point of contact for users, logging and responding to incidents.
• Provide predominantly 1st level support with some limited 2nd level support.
• Troubleshooting, diagnosing and solving problems.

Skills

1st-level support experience

Microsoft client operating systems knowledge

Strong hardware diagnostics

Basic Citrix/Azure understanding

Excellent customer service

Full UK driving licence

Job description

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car.

Summary of the IT Service Desk Analyst role

Salary: £32,000 - £33,000

Location: St Albans - Hybrid (3 days in office with travel to other offices across South East)

Type of Contract: Permanent

Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am - 6:00pm

Benefits: 25 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, Employee assistance programme plus many more!

Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence and car is essential. This is an entry level position which offers personal development but limited career progression in the short term.

Responsibilities of the IT Service Desk Analyst

• Be the first point of contact for users, logging and responding to incidents.
• Provide predominantly 1st level support with some limited 2nd level support.
• Troubleshooting, diagnosing and solving problems.
• Complete skilled investigations.
• Take ownership of the Asset Management process.
• Onboard new starters.

Requirements for a successful IT Service Desk Analyst

• Experience in a similar role providing 1st-level support
• Excellent working knowledge of Microsoft client operating systems and applications including Teams, OneDrive, Copilot & SharePoint.
• Strong hardware diagnostics and fault-finding experience.
• Basic Citrix/Azure Virtual Desktop administration and understanding of LAN/WAN.
• Excellent customer service and communication skills essential.
• Full UK driving licence and daily use of own car.

What our Client offers

• Life assurance 4 x salary
• Pension
• Employee assistance programmes