IT Service Delivery Manager - Lead IT Teams (Schools)

eTeach UK Limited; Reigate and Banstead; On-site; GBP 42,000 - 45,000; Full time

Job summary

A reputable educational institution in the UK is seeking an experienced IT Service Delivery Manager to oversee school-based IT teams, ensuring exceptional service delivery across multiple sites. You will manage IT projects, build relationships with stakeholders, and maintain high service standards. The ideal candidate will have a strong background in IT services and excellent communication skills. This role offers a salary of £42,000 - £45,000 and a range of generous employment benefits.

Benefits

Access to a competitive Pension Scheme

Flexible working options

Generous holiday allowance

Employee wellbeing initiatives

Qualifications

• Proven experience in diagnosing and resolving issues with Microsoft Windows.
• Strong understanding of enterprise-level hardware and network devices.
• Excellent knowledge of Microsoft products including Office 365.

Responsibilities

• Oversee regional IT Technicians and deliver outstanding service.
• Foster strong relationships with school leaders.
• Plan and deliver IT projects effectively.

Skills

Diagnosing and resolving Windows operating systems issues

Understanding of enterprise-level hardware and networking

Knowledge of Microsoft products (Windows, Intune, Office 365)

Building positive relationships with stakeholders

Managing multi-skilled IT teams

Strong communication skills

Flexible and detail-oriented

Knowledge of networking fundamentals

Education

A-Level/BTEC or equivalent

Professional certifications (e.g., ITIL, PRINCE2)

Job description

A reputable educational institution in the UK is seeking an experienced IT Service Delivery Manager to oversee school-based IT teams, ensuring exceptional service delivery across multiple sites. You will manage IT projects, build relationships with stakeholders, and maintain high service standards. The ideal candidate will have a strong background in IT services and excellent communication skills. This role offers a salary of £42,000 - £45,000 and a range of generous employment benefits.