IT Service Delivery Lead — Service Desk & ITSM

National Gallery; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A renowned cultural institution in Greater London is looking for a dynamic professional to manage its Information Systems Service Desk and ITSM platform. You will be responsible for ensuring exceptional support for employees and contractors in both on-site and remote environments, maintaining the reliability of user-facing IT systems. A focus on service delivery excellence and continuous improvement is essential, analyzing trends to enhance IT infrastructure and meet organizational needs.

Responsibilities

• Maintain availability and reliability of user-facing IT systems.
• Drive continuous improvement through analysis of service call history.
• Shape resource allocation for enhancements to IT infrastructure.

Job description

A renowned cultural institution in Greater London is looking for a dynamic professional to manage its Information Systems Service Desk and ITSM platform. You will be responsible for ensuring exceptional support for employees and contractors in both on-site and remote environments, maintaining the reliability of user-facing IT systems. A focus on service delivery excellence and continuous improvement is essential, analyzing trends to enhance IT infrastructure and meet organizational needs.