ICT Service Delivery Manager

Watmos Community Homes; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

A community-focused housing organization in the United Kingdom is looking for an experienced ICT Service Delivery Manager. This role involves overseeing the delivery of IT services, managing the IT Service Desk, and ensuring high customer satisfaction. The ideal candidate will have significant experience in IT service delivery, strong leadership skills, and proficiency in Microsoft 365, Azure, and SharePoint. A commitment to diversity and inclusion within the workforce is paramount.

Qualifications

• Proven experience in IT service delivery or operations management.
• Strong leadership skills and technical expertise in IT infrastructure.
• Experience in housing, public sector, or not-for-profit environments.
• Strong leadership, communication, and data-driven decision making.

Responsibilities

• Oversee efficient delivery of IT services across the organization.
• Manage the IT Service Desk team to ensure smooth daily operations.
• Monitor and improve service delivery processes.
• Use data analysis to identify trends and drive improvements.

Skills

IT service delivery

Leadership

Infrastructure

Microsoft 365

Azure

SharePoint

Data analysis

Networking

Data analysis

Education

ITIL Foundation Certification

Equivalent experience

Tools

Microsoft 365

Azure

SharePoint

Job description

Join to apply for the ICT Service Delivery Manager role at Watmos Community Homes

Watmos Community Homes provided pay range

This range is provided by Watmos Community Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, and customer-focused delivery of IT services across the organisation. You will manage the IT Service Desk team, ensuring smooth daily operations and a culture of excellence. The ideal candidate will have proven experience in IT service delivery or operations management, with strong leadership and technical expertise in infrastructure, networking, and applications, particularly in Microsoft 365, Azure, and SharePoint. Staying up-to-date with emerging technologies is key to addressing operational challenges.

In this role, you will lead the IT Service Desk team, ensure high levels of customer satisfaction and efficient service resolution, while monitoring and improving service delivery processes. You will work closely with internal teams and external partners to ensure seamless IT service integration and use data analysis to identify trends and opportunities for improvement.

To succeed, you’ll need ITIL Foundation Certification (or equivalent experience), strong leadership skills, and a deep understanding of IT infrastructure and applications. Experience in housing, public sector, or not-for-profit environments is essential. Excellent communication skills, attention to detail, and the ability to interpret data to drive improvements are critical. If you’re passionate about delivering high-quality IT services in a customer-focused environment, this role could be the perfect opportunity for you.

We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.

In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology
• Housing and Community Development