Service Delivery Lead - ITSM & Service Desk (Hybrid)

The National Gallery; England; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on service insights. The successful candidate will be responsible for maintaining the availability and reliability of IT systems, ensuring exceptional support for employees and contractors, and will work in a hybrid capacity with required on-site presence as needed. This full-time position offers a dynamic work environment.

Qualifications

• Strong emphasis on service delivery excellence.
• Ability to coordinate with various departments.
• Proven experience with IT service management.

Responsibilities

• Lead the responsive Information Systems Service Desk.
• Maintain availability and reliability of IT systems.
• Drive continuous improvement through analysis of service trends.

Job description

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on service insights. The successful candidate will be responsible for maintaining the availability and reliability of IT systems, ensuring exceptional support for employees and contractors, and will work in a hybrid capacity with required on-site presence as needed. This full-time position offers a dynamic work environment.