User-Centric IT Operations Delivery Lead

Ibex Talent Solutions; England; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading organization in IT service delivery is seeking an IT Operations Service Delivery Manager to enhance user-focused service experience. The role involves shaping best practices and influencing suppliers, with responsibilities in a hybrid work environment based in the Manchester area. Ideal candidates have experience with XLA and XPI, Cloud Service Management, and hold certifications like ITIL or ISO 20000.

Qualifications

• Experience adapting to complex and fast-moving environments.
• Strong understanding of governance and continual improvement frameworks.
• Hands-on mindset and ability to influence suppliers.

Responsibilities

• Shape best practices for IT service delivery.
• Influence suppliers for better service outcomes.
• Set future direction for IT service delivery.

Skills

Experience with XLA and XPI

Cloud Service Management

Agile environments

DevOps-led environments

Strong communicator

Education

ITIL certification

ISO 20000 certification

Job description

A leading organization in IT service delivery is seeking an IT Operations Service Delivery Manager to enhance user-focused service experience. The role involves shaping best practices and influencing suppliers, with responsibilities in a hybrid work environment based in the Manchester area. Ideal candidates have experience with XLA and XPI, Cloud Service Management, and hold certifications like ITIL or ISO 20000.