IT Service Delivery Analyst

CK Group- Science, Clinical and Technical; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking an IT Service Delivery Analyst for a 12-month contract based in Swindon. This role involves providing direct technical support to end-users, installing and maintaining IT equipment, and collaborating with stakeholders to address their needs. Relevant certifications and previous experience in technical support are important. An ideal candidate will also have experience in a pharmaceutical or laboratory environment.

Qualifications

• Certifications relevant to the specific IT domain are advantageous.
• Previous direct technical support experience is required.
• Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.

Responsibilities

• Provide direct technical support to end-users.
• Install, configure, and maintain IT equipment and software.
• Translate stakeholder needs into technical specifications.

Skills

Technical End User support

Troubleshooting hardware/software

Network issues resolution

Education

Microsoft Certified Professional

MCP or MCSE certification

Tools

CompTIA

Network+

Job description

Overview

CK Group are recruiting for an IT Service Delivery Analyst to join a global healthcare provider serving hospitals, clinics and homes in Swindon on a contract basis for 12 months initially.

Salary: £15.38 - £17.43 per hour PAYE

Responsibilities

• Responsible for direct technical End User support, addressing hardware, software, and 1st level network issues
• Installs, configures, and maintains IT equipment and software to ensure operational efficiency
• Works closely with stakeholders to understand their needs and translates them into technical specifications
• Participates in the testing and deployment of new systems, ensuring they meet the organization’s needs
• Provides first-level technical support to end-users facing issues with hardware, software, or network services

Background / Qualifications

• Certifications relevant to the specific IT domain are advantageous (e.g., CompTIA; Network+)
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired
• Previous direct technical support experience
• Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required

Company

Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.

Location

This role is based at our client’s site in Swindon.

Apply

For more information, or to apply for this IT Service Delivery Analyst role please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only).

It is essential that applicants hold entitlement to work in the UK

Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.

INDKA