Clinical Systems Manager

The Methodist Church in Britain; Milton Keynes; On-site; GBP 45,000 - 60,000; Full time

Job summary

Oakridge Park Medical Centre in Milton Keynes is seeking a Clinical Systems Manager to run its clinical system, including templates, searches and data quality. The role also covers budgeting, procurement, and stock control, with oversight of clinical coding and information governance compliance.

Experience with SystmOne and NHS primary care contracts is essential, as is the ability to lead digital transformation projects and train staff across clinical and admin teams.

Qualifications

• Significant experience in General Practice or primary care
• Advanced use of GP clinical system SystmOne
• Experience with data reporting and quality improvement
• Experience delivering staff training
• Knowledge of information governance and data protection

Responsibilities

• Lead on management and optimisation of the clinical system, including templates and workflows
• Ensure accuracy and quality of patient records and GDPR compliance
• Produce performance reports and dashboards to support targets (QOF/contractual)
• Train staff and provide user guides and SOPs for clinical and admin teams
• Oversee day-to-day financial administration linked to the system, budgets and procurement
• Coordinate with PCNs, ICBs and external suppliers on system-related work

Job description

Oakridge Park Medical Centre, a GP practice, is recruiting a Clinical Systems Manager to run its clinical system, from templates and searches to data quality and QOF reporting. The post keeps patient records accurate and compliant with information governance rules, and trains clinical and admin staff on the system. It combines clinical systems work with invoices, budgets, procurement and stock control, plus oversight of clinical coding. Advanced SystmOne experience and knowledge of NHS primary care contracts are central to fit.

What the job involves

• Lead on the management, configuration and optimisation of the clinical system, including templates, protocols, pathways, workflows and searches
• Ensure the accuracy, integrity and quality of patient records and improve data quality
• Produce regular and ad-hoc performance reports, audits and dashboards to support QOF, Enhanced Services and contractual targets
• Ensure systems and processes comply with GDPR, the Data Protection Act 2018, NHS information governance, the DSPT and CQC standards
• Provide training, support, user guides and SOPs to clinical and admin staff, and act as first point of contact for system queries
• Lead clinical systems and digital transformation projects, including updates and new technology implementation
• Oversee day-to-day financial administration, including invoices, payments and monitoring of budgets and expenditure
• Oversee ordering, receipt and stock control of medical supplies, vaccines, consumables and stationery
• Maintain supplier relationships and seek value for money in procurement
• Work with PCNs, ICB teams, external suppliers, the practice accountants and NHS England
• Oversee clinical coding and data quality improvement, and where applicable supervise clinical coding and coordinate workload
• Contribute to business continuity and disaster recovery planning, service redesign and strategic objectives

Experience

• Significant experience in General Practice, primary care or a healthcare environment
• Advanced use of GP clinical systems such as SystmOne
• Managing clinical data, reporting and quality improvement initiatives
• Delivering staff training and support
• Information governance and data protection requirements
• Developing clinical searches, templates and reporting tools

Skills & knowledge

• Knowledge of NHS primary care contracts, QOF, Enhanced Services and performance indicators
• Strong knowledge of GDPR and data protection legislation
• Knowledge of NHS Digital initiatives and interoperability requirements
• Understanding of clinical coding principles and data quality standards
• Excellent leadership, organisational, verbal and written communication skills
• Strong analytical, problem-solving and attention-to-detail skills, with advanced Microsoft Office and reporting skills

Other

• Professionalism, integrity and commitment to patient confidentiality
• Adaptability, resilience and a positive, proactive approach to change
• Strong customer and patient focus, and commitment to continuous learning and improvement
• Managing multiple priorities and deadlines, working independently and building relationships across multidisciplinary teams

Nice to have

• Experience managing digital transformation projects
• Experience within a PCN or wider NHS environment
• Experience supervising or managing staff
• Experience with population health management tools and business intelligence reporting