Quality Improvement Assistant

The Methodist Church in Britain; Carnforth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Comprehensive induction

NHS Pension Scheme

Incremental annual leave

Employee Assistance Programme

NHS discount scheme

Tea and coffee provided

Job summary

Ash Trees Surgery is seeking a quality improvement assistant to support recalls, appointment booking, coding and patient follow-up across QOF and vaccination programs. The role involves charting, data quality work and collaboration with the Quality Improvement Manager and team.

The successful candidate will have GCSE English and Maths, good literacy and IT skills, and prior administrative experience in a busy practice or office. In-person and phone-based patient contact is required.

Qualifications

• GCSE English and Maths at grade C/4 or above.
• Evidence of good literacy, numeracy and IT skills.

Responsibilities

• Coordinate patient recalls and book appointments for QOF and other programmes.
• Process paper blood pressure readings, including coding, recall and liaison with the clinical team.
• Support recall and coding for commissioned schemes (DES, LES), including PCN schemes.
• Support routine vaccination programmes, prostate monitoring, NHS Health Checks and Holistic Health Assessments.
• Manage the chronic disease management (CDM) recall, including coding and the EMIS task box.
• Issue CDM annual review invites by text, email, letter and telephone.
• Carry out secondary CDM recalls, mainly by telephone, with patients, family and carers.
• Book recalls and clinics for externally contracted services such as Shine and Interface.
• Assist with QI projects and audits, including coding, recall, patient flow and data quality.
• Run the current monitoring recall project (DEXA, ad-hoc and medication monitoring).
• Give operational insight and feedback to the QI Manager to inform PDSA cycles.

Skills

Public communication

IT skills

Administrative experience

Education

GCSE English & Maths

NVQ Level 2/3 in Business Administration

Tools

EMIS Web

Job description

This is a quality improvement assistant post at Ash Trees Surgery, a GP practice across several sites that works within a Primary Care Network. The role runs recall, appointment booking, clinical coding and patient follow-up for QOF, chronic disease management, vaccination and health check programmes. Work is patient-facing by phone and in person, alongside the Quality Improvement Manager and Coordinator, with audit and data quality projects. Fit depends on office experience, public-facing communication and IT skills, plus GCSE English and Maths.

What the job involves

• Coordinate patient recalls and book appointments for QOF and other programmes
• Process paper blood pressure readings, including coding, recall and liaison with the clinical team
• Support recall and coding for commissioned schemes (DES, LES), including PCN schemes
• Support routine vaccination programmes, prostate monitoring, NHS Health Checks and Holistic Health Assessments
• Manage the chronic disease management (CDM) recall, including coding and the EMIS task box
• Issue CDM annual review invites by text, email, letter and telephone
• Carry out secondary CDM recalls, mainly by telephone, with patients, family and carers
• Book recalls and clinics for externally contracted services such as Shine and Interface
• Assist with QI projects and audits, including coding, recall, patient flow and data quality
• Run the current monitoring recall project (DEXA, ad-hoc and medication monitoring)
• Give operational insight and feedback to the QI Manager to inform PDSA cycles

What’s required

Qualifications

• GCSE English and Maths at grade C/4 or above
• Evidence of good literacy, numeracy and IT skills

Experience

• Previous administrative experience in a busy office
• Experience dealing with the public by telephone, email and face to face
• Experience working with IT systems and databases
• Experience managing multiple tasks and working to deadlines
• Experience maintaining confidentiality and handling sensitive information

Nice to have

• Experience in a GP practice, PCN or NHS setting
• Experience using EMIS Web or other clinical systems
• Experience of patient recall, appointment booking or healthcare administration
• Experience of data quality work, audits or quality improvement
• Understanding of QOF, chronic disease management and vaccination programmes
• NVQ Level 2 or 3 in Business Administration, Customer Service or a healthcare subject
• Training or qualification in clinical coding, data quality or healthcare administration

What’s offered

• Comprehensive induction and training plan
• Access to the NHS Pension Scheme
• Incremental annual leave that rises with length of service
• Access to the Employee Assistance Programme
• Access to the NHS discount scheme
• Tea and coffee provided