IT & Operational Coordinator (Full time)

The Methodist Church in Britain; London Borough of Hillingdon; On-site; GBP 45,000 - 65,000; Full time

Job summary

The Cedar Brook Practice is seeking a full-time Practice IT and Administration lead to support the Practice Manager. You will oversee IT systems (notably EMIS Web), data quality, QOF reporting, and HR tasks such as appraisals and leave.

Leading reception and admin teams, you will drive efficient patient pathways and ensure robust data management across clinical and non-clinical areas.

Qualifications

• GCSE English and Maths at A–C level.
• NVQ Level 2 in Health and Social Care required.
• Previous General Practice leadership experience essential.

Responsibilities

• Analyse and interpret data for enhanced services and QOF, ensuring targets and claims accuracy.
• Provide leadership on IT systems, especially EMIS Web, and data quality.
• Lead IT-related processes and liaise with IT providers for system development.
• Act as Practice Administrator for clinical IT systems and telephony, and coordinate IT hardware.
• Ensure smooth operation of information and data management across clinical and non-clinical areas.
• Lead reception and admin teams, improving processes and patient pathways.
• Set targets for data entry and training records; support data protection policies.
• Organise mandatory staff training and maintain training records.
• Produce performance and quality data reports for the practice.
• Oversee facility infrastructure maintenance and scheduling.
• Manage HR tasks including annual appraisals and leave.

Education

GCSE English and Maths A-C

NVQ Level 2 in Health and Social Care

Tools

EMIS Web

Job description

This full-time post at The Cedar Brook Practice, a training practice with four partners and two salaried doctors, supports the Practice Manager and covers in their absence. The core of the work is leading the practice's IT and clinical systems, especially advanced EMIS Web use, alongside data quality, QOF and enhanced service reporting. It also includes leading the reception and admin teams and HR tasks such as appraisals and leave. Previous General Practice leadership experience is essential.

What the job involves

• Analyse and interpret data for enhanced services and QOF, ensuring targets are met and accurate claims returned
• Provide leadership on practice IT systems, including effective EMIS Web use, advanced functions and data quality
• Lead IT-related processes, liaising with IT providers and supporting development of practice IT systems
• Act as Practice Administrator for clinical IT systems and telephony, and Practice Co-ordinator for IT hardware
• Ensure smooth operation of clinical and non-clinical information and data management systems
• Lead the reception and administrative support teams, developing efficient processes and patient pathways
• Set targets and monitor data entry and collection standards for the admin team and Data Quality & IT Assistant
• Support the Practice Manager with data protection policies and procedures
• Organise mandatory staff training and keep training records up to date
• Produce information on performance and quality standards within the practice
• Ensure facility infrastructure runs smoothly, with regular servicing, maintenance and scheduling
• Manage HR tasks, including staff annual appraisal and annual leave

Qualifications

• GCSE grade A to C in English and Maths
• NVQ level 2 in Health and Social Care

Experience

• Previous General Practice leadership experience
• Experience of leading and managing IT within a General Practice

Skills & knowledge

• Confident and highly competent in EMIS Web, including advanced functions

Nice to have

• 3-5 years General Practice leadership experience
• IT skills
• Familiarity with advanced EMIS Web