IT Project Manager

LIDL; Birmingham; Hybrid; GBP 49,000 - 71,000; Full time

Job summary

A leading supermarket chain is seeking a Project Manager to oversee the end-to-end lifecycle of IT projects involving external vendors. You will define project scope, manage budgets, and ensure smooth technology rollouts across multiple retail locations. Successful candidates will have proven experience in project management within the retail sector and strong communication skills. This role offers a salary of £49,500 per year, plus up to £70,400 depending on the role, along with numerous employee perks including hybrid working arrangements.

Benefits

35 days holiday (pro rata)

10% in-store discount

Sabbatical

Enhanced family leave

Pension scheme

Hybrid working model: 3 days in office, 2 days at home

More perks

Qualifications

• Experience managing high-value contracts with external IT vendors.
• Ability to manage project budgets and ensure zero overspend.
• Comfortable working in fast-paced environments with shifting priorities.

Responsibilities

• Lead the end-to-end lifecycle of IT projects.
• Define project goals in collaboration with senior stakeholders.
• Monitor vendor performance against KPIs and SLAs.
• Manage incidents caused by project works.

Skills

Project Management experience in the Retail sector

Vendor relationship management

Technical translation skills

Commercial acumen

Excellent communication skills

Tools

Excel/Google Sheets

Job description

Summary

£49,500 salary plus up to £70,400 depending on role, 35 days holiday (pro rata), 10% in‑store discount, pension scheme.

What you’ll do

• Lead the end-to-end lifecycle of IT projects from initiation to closure, strictly adhering to Project Management methodologies.
• Define project scope, goals, and deliverables in collaboration with senior stakeholders.
• Create Project Initiation documents (PID and Statements of Work (SOW)).
• Develop full-scale project plans, critical path analysis, and communication documents.
• Manage project budgets, tracking CapEx and OpEx to ensure zero overspend and raise and manage purchase orders.
• Act as the primary point of contact for third‑party vendors (e.g., installation and maintenance suppliers, hardware suppliers, logistics partners).
• Lead Request for Proposal (RFP) processes, contract negotiations, and vendor selection.
• Monitor vendor performance against KPIs and SLAs, addressing any non‑compliance or performance dips immediately.
• Coordinate with suppliers to ensure seamless integration of external tools with internal legacy systems.
• Work closely with Retail Operations to understand store‑level constraints and ensure technology rollouts minimise disruption to daily sales.
• Manage the change‑management process, including training documentation and adoption strategies for new store technology.
• Manage incidents caused as a result of project works.
• Identify potential project risks and develop contingency plans (e.g., supply chain disruptions, installation failures).
• Conduct regular status meetings with the Steering Committee and stakeholders, providing transparent reporting on project health.
• Produce and distribute project reports.

What you’ll need

• Project Management experience in the Retail sector advantageous.
• Proven experience managing high‑value contracts and relationships with external IT vendors.
• Experience rolling out hardware/software to a multi‑site physical store network preferred.
• Ability to translate technical constraints into business language for non‑technical stakeholders.
• Strong commercial acumen to handle vendor disputes and contract renewals.
• Comfortable working in a busy environment where priorities can shift rapidly.
• Excellent verbal and written communication skills.
• Project Management tools & processes: RAID logs, project trackers, scheduling, Excel/Google Sheets.

What you’ll receive

• 35 days holiday (pro rata)
• 10% in‑store discount
• Sabbatical
• Enhanced family leave
• Pension scheme
• Hybrid working model: 3 days in office, up to 2 days at home
• Plus, more of the perks you deserve

We value diversity, equity, and inclusion

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.