IT Process Analyst: Drive ISO-aligned Process Excellence

Fareham Introduction Saab Uk; Swanwick; On-site; GBP 42,000 - 56,000; Full time

Job summary

Saab UK is seeking an IT Process Analyst to analyse, improve, and govern IT processes in alignment with ISO standards. You will work across IT and Business Systems to drive efficiency, maintain quality documentation, and support continuous improvement initiatives.

Collaborating with Cyber Security, Engineering, HR and Operations, you will help embed auditable, practical processes and provide training to colleagues on governance expectations and ISO requirements.

Qualifications

• Proven experience as an IT Process Analyst, Business Analyst, or similar role.
• Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001).
• Experience supporting audits and maintaining evidence for compliance.
• Familiarity with ITIL and IT Service Management practices.
• Skilled in process mapping tools (Visio, Lucidchart, BPMN).
• Excellent communication skills, able to translate complex topics for diverse audiences.

Responsibilities

• The IT Process Analyst will support Saab UK's IT and Business Systems functions by analysing, improving, and governing IT processes in alignment with ISO standards.

Skills

Experience as IT Process Analyst

ISO standards knowledge (ISO 20000, 27

Audits & evidence for compliance

ITIL / IT Service Management

Process mapping tools (Visio, Lucid

Excellent communication skills

ITIL Foundation

ISO Lead Auditor/Implementer

Regulated industries exposure

ServiceNow / Jira Service Management

Lean Six Sigma experience

Tools

Visio

Lucidchart

BPMN

Job description

Saab UK is seeking an IT Process Analyst to analyse, improve, and govern IT processes in alignment with ISO standards. You will work across IT and Business Systems to drive efficiency, maintain quality documentation, and support continuous improvement initiatives.

Collaborating with Cyber Security, Engineering, HR and Operations, you will help embed auditable, practical processes and provide training to colleagues on governance expectations and ISO requirements.