IT Process Analyst: Drive ISO-Aligned Process Improvements

Fareham Introduction Saab Uk; East Worldham; On-site; GBP 55,000 - 75,000; Full time

Job summary

Saab UK is seeking an IT Process Analyst to analyse, improve, and govern IT processes in alignment with ISO standards. The role supports IT and business systems functions, delivering governance across change, risk, and process assurance.

Strong communication and documentation skills are essential for success. Candidates with experience in audits, ITIL/ITSM, and BPMN-based process mapping will thrive in this regulated, defence-industry environment.

Qualifications

• Proven experience as IT Process Analyst, Business Analyst, or similar role.
• Strong working knowledge of ISO 20000, ISO 27001, ISO 9001.
• Experience supporting audits and maintaining evidence for compliance.
• Familiarity with ITIL and IT Service Management practices.
• Skilled in process mapping tools (Visio, Lucidchart, BPMN).
• Excellent communication skills for diverse audiences.

Responsibilities

• Analyse, improve, and govern IT processes in alignment with ISO standards.
• Support Saab UK's IT and Business Systems functions with process governance.
• Maintain documentation with accuracy, compliance, and traceability.

Skills

IT Process Analyst

ISO standards

Audits & compliance

ITIL & ITSM

Process mapping tools

Clear communication

Tools

Visio

Lucidchart

BPMN

ServiceNow

Jira Service Management

Job description

Saab UK is seeking an IT Process Analyst to analyse, improve, and govern IT processes in alignment with ISO standards. The role supports IT and business systems functions, delivering governance across change, risk, and process assurance.

Strong communication and documentation skills are essential for success. Candidates with experience in audits, ITIL/ITSM, and BPMN-based process mapping will thrive in this regulated, defence-industry environment.