IT Operations Manager

Incite Insight; Northampton; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A dynamic legal technology firm in the United Kingdom is seeking an experienced IT Operations Manager. You will be responsible for leading a talented team to maintain a secure and high-performing environment while supporting the IT Director with strategic initiatives. The ideal candidate will have deep experience with M365 and Azure, excellent project management abilities, and a keen understanding of data security practices. Competitive salary of £55-60k and comprehensive benefits package offered.

Benefits

Profit-share scheme

Discretionary bonus

Comprehensive private medical cover

25 days holiday plus paid charity day

Growth opportunities in a diverse team

Qualifications

• Deep experience with M365 and Azure/Cloud infrastructure.
• Expert knowledge of Windows OS and SQL Server.
• Strong foundation in data security best practices.

Responsibilities

• Partner with the IT Director to implement IT strategies.
• Mentor and manage the IT Operations team.
• Oversee and optimise our hybrid environment.
• Lead ISO audits and manage Cyber Essentials Plus renewals.
• Collaborate with the Digital Adoption Team on projects.

Skills

Experience in the Legal industry

Team management

Technical awareness

Project allocation

ISO27001 / ISO22301 knowledge

M365 and Azure experience

Data security best practices

Tools

M365

SQL Server

Active Directory

PowerShell

Job description

theRole

Ideally we are looking for someone who has done something similar in the Legal industry and has a bit of energy and fizz.

Reporting to the IT Director, you will bridge the gap between high-level strategy and daily operational excellence. You will lead a talented team to maintain a secure, resilient, and high-performing environment. You will be responsible for a team of 8 to 9 people spread across two or three offices in the Midlands and the East (Norwich and Nottingham principally). We are looking for a senior team member who can support the CIO and will be responsible for the help‑desk, information security, and operations team. You will also be responsible for delivering projects for the organisation, though you won’t necessarily be expected to project‑manage yourself but can allocate projects to one of the team. Whilst you are not expected to be crawling around desks, we would like someone who is technically aware.

Key Responsibilities

• Partner with the IT Director to implement firm‑wide IT and AI strategies.
• Mentor and manage the IT Operations team, fostering a culture of high service standards and continuous learning.
• Oversee and optimise our hybrid environment (on‑premises and cloud).
• Lead the charge on ISO27001 / ISO22301 audits and manage Cyber Essentials Plus renewals.
• Collaborate with the Digital Adoption Team to bring new technology projects to life.
• Participate in the out‑of‑hours rota and provide high‑level stakeholder support.

Technical Toolkit

• Deep experience with M365 (Exchange, SharePoint, OneDrive) and Azure/Cloud infrastructure.
• Expert knowledge of Windows OS, SQL Server, Active Directory, and PowerShell scripting.
• Proven track record in Enterprise Backup, Replication, and Disaster Recovery.
• A strong foundation in data security best practices.
• The ability to take a project from concept to completion on time and on budget.

What’s On Offer

• Financial Reward: £55‑60k, profit‑share scheme, and discretionary bonus.
• Health & Wellbeing: Comprehensive private medical cover and a dedicated wellbeing calendar.
• Time Out: 25 days holiday plus a paid ‘charity day’ to support a cause you love.
• Growth: Learn from a diverse team of experts in an "Investors in People" accredited environment.