IT Operations Manager

Arcas Technology Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic organization delivering IT services in the UK is seeking an experienced IT Operations Manager to lead infrastructure, support, and service desk teams. This role encompasses managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with business goals. Candidates should have proven experience in IT operations, strong knowledge of Active Directory, and experience with Windows and macOS environments. A focus on cybersecurity and compliance with standards is essential.

Qualifications

• Proven experience managing IT Operations teams.
• Strong knowledge of Active Directory and Office 365 administration.
• Network administration experience (TCP/IP, DNS, WAN/LAN/Wi-Fi).
• Experience supporting both Windows and macOS environments.

Responsibilities

• Lead the internal helpdesk, ensuring exceptional technical support.
• Coach and manage the IT Operations team.
• Develop and maintain support processes for efficient resolution.
• Oversee planning and delivery of infrastructure services.
• Ensure robust data security and compliance with standards.

Skills

IT Operations Management

Active Directory

Office 365

Network Administration

Windows support

macOS support

Interpersonal skills

Service delivery

Cybersecurity knowledge

ISO27001 compliance

Job description

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands‑on role involves managing third‑party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals.

Key Responsibilities

• Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners.
• Coach and manage the IT Operations team to uphold service excellence.
• Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs.
• Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups.
• Maintain and evolve infrastructure documentation and policies to meet business needs.
• Identify and implement enhancements based on performance trends and user feedback.
• Ensure robust data security, backup, and recovery operations.
• Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards.
• Manage third‑party contracts and budgets to ensure value and SLA compliance.
• Build strong relationships with internal stakeholders and external suppliers.
• Lead R&D into new technologies aligned with strategic goals.

Key Requirements

• Proven experience managing IT Operations teams.
• Strong knowledge of Active Directory and Office 365 administration.
• Network administration experience (TCP/IP, DNS, WAN/LAN/Wi‑Fi).
• Experience supporting both Windows and macOS environments.
• Demonstrated ability to manage IT budgets and third‑party suppliers.
• Strong interpersonal and service delivery skills.
• Advanced technical knowledge of enterprise systems and productivity tools.
• Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices.

If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellence, and customer‑focused service delivery, contact Andy Dale at Arcas Technology.