IT Operations Engineer

Johnson Controls; Letchworth; On-site; GBP 27,000 - 38,000; Full time

Job summary

Johnson Controls seeks an IT Support Specialist to deliver desktop and end-user support across office, manufacturing and logistics teams.

You will install and maintain hardware, manage the PC lifecycle, support Identity and Access Management, and resolve issues via ServiceNow while maintaining security compliance and clear user communication.

Qualifications

• Experience in a desktop IT support role.
• Deep knowledge of Windows OS and Office 365 (Outlook/Teams/SharePoint/OneDrive).
• Understanding of basic networking (IP, DNS, DHCP, Wi-Fi).
• Ability to explain technical topics to non-technical users.
• Willingness to engage in special projects.

Responsibilities

• Provide IT support to office, manufacturing, and logistics teams.
• Install and maintain desktops, laptops, servers, tablets, mobiles, printers.
• Manage PC lifecycle: provisioning and retirement of devices.
• Handle Identity and Access Management requests.
• Resolve end-user issues via Service Now queues.
• Support IT security compliance in the UK desks.
• Communicate updates proactively to users.
• Support enterprise and BU projects.

Skills

Windows OS

Office 365 suite

Networking basics

Effective communication

Special projects

Education

Computer Science / Engineering degree

Microsoft certification

Tools

ServiceNow

Intune

VPN

Job description

What You Will Do

Are you passionate about providing IT support to your colleagues? Join our team as an IT Support Specialist and contribute to the seamless functioning of our office, manufacturing, and logistics teams.

How You Will Do It

• Use weekly Status reports to build and deploy equipment for new hires.
• Conduct hardware installation and provide ongoing support (e.g., Desktops, laptops, servers, tablets, mobiles, printers, specialized devices).
• Complete the PC lifecycle management process by ensuring replacement machines are ready for users and retiring machines are processed to completion.
• Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting).
• Handle UK Deskside Service Now Ticket Handling Queues to resolve end-user issues and requests.
• Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed.
• Maintains end-user system security by prioritizing vulnerability incidents/requests.
• Proactively communicate and provide updates to users.
• Support & delivery of Enterprise and Business Unit projects and initiatives.

What we look for

Required

• Experience in a desktop IT support role.
• In-depth knowledge of Windows OS and experience in the Office 365 suite of products with a particular emphasis on Outlook, Teams, SharePoint and OneDrive.
• Technical understanding of how these products connect to the various background systems and integrate together.
• Understanding of basic networking concepts such as IP addressing, DNS, DHCP, network routing, Wireless connectivity etc.
• Effective communicator of technical material to a non-technical audience at various levels.
• Ability to establish and maintain high levels of client trust and confidence.
• Desirous to engage in special projects to foster professional growth.

Preferred

• Relevant qualification in Computer Science, Engineering, Microsoft certification or related discipline.
• Overview of Windows subsystems such as Certificate management, Device management, regionalisation, Registry editor etc.
• Experience in using Service Now for IT requests/incidents.
• Knowledge of the following technologies: iOS, Android, Intune, Proxy systems, VPN, Cloud computing technologies.

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun. We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.