IT Operations Engineer

YDU JC Air Cond & Ref Inc.- Dubai; Norton-on-Derwent; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Johnson Controls is seeking an IT Support Specialist to assist colleagues across the office, manufacturing, and logistics teams. You will resolve hardware and software issues, manage user accounts, and support secure IT operations.

You will work in a hybrid UK environment, collaborating with cross-functional teams and contributing to Identity and Access Management, system deployment, and end-user training.

Qualifications

• Experience in a desktop IT support role.
• In-depth knowledge of Windows OS and Office 365 (Outlook/Teams/SharePoint/OneDrive).
• Understanding of basic networking concepts (IP, DNS, DHCP, routing, Wi-Fi).
• Able to explain technical material to non-technical users.

Responsibilities

• Provide desktop IT support to colleagues across office, manufacturing and logistics.
• Install hardware and support equipment for new hires.
• Manage PC lifecycle: refurbish, retire, and redeploy devices.
• Handle Identity and Access Management requests and ticket queues.
• Support IT security compliance and vulnerability remediation.
• Communicate proactively with users and stakeholders.
• Support enterprise projects and IT initiatives.

Skills

Desktop IT support

Windows OS

Office 365 suite

Networking basics

Communication skills

Client trust

Growth opportunities

Education

Computer science / Engineering degree

Microsoft certification

Tools

ServiceNow

Intune

Proxy systems

VPN

iOS

Android

Cloud computing

Job description

What you will do

Are you passionate about providing IT support to your colleagues? Join our team as an IT Support Specialist and contribute to the seamless functioning of our office, manufacturing, and logistics teams.

How you will do it

• Use weekly Status reports to build and deploy equipment for new hires.
• Conduct hardware installation and provide ongoing support (e.g., Desktops, laptops, servers, tablets, mobiles, printers, specialized devices).
• Complete the PC lifecycle management process by ensuring replacement machines are ready for users and retiring machines are processed to completion.
• Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting).
• Handle UK Deskside Service Now Ticket Handling Queues to resolve end-user issues and requests.
• Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed.
• Maintains end-user system security by prioritizing vulnerability incidents/requests.
• Proactively communicate and provide updates to users.
• Support & delivery of Enterprise and Business Unit projects and initiatives.

What we look for

Required

• Experience in a desktop IT support role.
• In-depth knowledge of Windows OS and experience in the Office 365 suite of products with a particular emphasis on Outlook, Teams, SharePoint and OneDrive.
• Technical understanding of how these products connect to the various background systems and integrate together.
• Understanding of basic networking concepts such as IP addressing, DNS, DHCP, network routing, Wireless connectivity etc.
• Effective communicator of technical material to a non-technical audience at various levels.
• Ability to establish and maintain high levels of client trust and confidence.
• Desirous to engage in special projects to foster professional growth.

Preferred

• Relevant qualification in Computer Science, Engineering, Microsoft certification or related discipline.
• Overview of Windows subsystems such as Certificate management, Device management, regionalisation, Registry editor etc.
• Experience in using Service Now for IT requests/incidents.
• Knowledge of the following technologies: iOS, Android, Intune, Proxy systems, VPN, Cloud computing technologies.

Our culture

At Johnson Controls you'll have the opportunity to work on some of the most exciting projects in today's market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun. We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

#LI-BB1 #LI-Hybrid

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the worlds largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.