IT Operations Engineer

Johnson Controls; Great Yarmouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Johnson Controls is seeking an IT Support Specialist to assist office, manufacturing and logistics staff with day-to-day IT needs. You will install and maintain desktops, laptops, servers, printers, and mobile devices, while ensuring secure access and smooth operation of collaboration tools.

Excellent communication skills are essential as you triage tickets, provide user-friendly guidance, and contribute to enterprise IT initiatives within a hybrid work environment.

Qualifications

• Experience in a desktop IT support role.
• Knowledge of Windows OS and Office 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Understanding of networking concepts (IP, DNS, DHCP, routing, wireless).
• Ability to explain technical topics to non-technical users.

Responsibilities

• Provide IT support for office, manufacturing and logistics teams.
• Deploy equipment and support new hires using weekly status reports.
• Install and maintain desktops, laptops, servers, printers, and mobile devices.
• Manage identity and access requests (provisioning, de-provisioning, authentication).
• Handle ServiceNow ticket queues and resolve end-user issues.

Skills

Desktop IT support

Windows OS

Office 365

Outlook

Teams

SharePoint

OneDrive

Networking basics

ServiceNow

Communication

Education

Computer Science degree

Microsoft certification

Tools

ServiceNow

Job description

What you will do

Are you passionate about providing IT support to your colleagues? Join our team as an IT Support Specialist and contribute to the seamless functioning of our office, manufacturing, and logistics teams.

How you will do it

• Use weekly Status reports to build and deploy equipment for new hires.
• Conduct hardware installation and provide ongoing support (e.g., Desktops, laptops, servers, tablets, mobiles, printers, specialized devices).
• Complete the PC lifecycle management process by ensuring replacement machines are ready for users and retiring machines are processed to completion.
• Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting).
• Handle UK Deskside Service Now Ticket Handling Queues to resolve end-user issues and requests.
• Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed.
• Maintains end-user system security by prioritizing vulnerability incidents/requests.
• Proactively communicate and provide updates to users.
• Support & delivery of Enterprise and Business Unit projects and initiatives.

What we look for

Required

• Experience in a desktop IT support role.
• In-depth knowledge of Windows OS and experience in the Office 365 suite of products with a particular emphasis on Outlook, Teams, SharePoint and OneDrive.
• Technical understanding of how these products connect to the various background systems and integrate together.
• Understanding of basic networking concepts such as IP addressing, DNS, DHCP, network routing, Wireless connectivity etc.
• Effective communicator of technical material to a non-technical audience at various levels.
• Ability to establish and maintain high levels of client trust and confidence.
• Desirous to engage in special projects to foster professional growth.

Preferred

• Relevant qualification in Computer Science, Engineering, Microsoft certification or related discipline.
• Overview of Windows subsystems such as Certificate management, Device management, regionalisation, Registry editor etc.
• Experience in using Service Now for IT requests/incidents.
• Knowledge of the following technologies: iOS, Android, Intune, Proxy systems, VPN, Cloud computing technologies.

Our culture

At Johnson Controls you'll have the opportunity to work on some of the most exciting projects in today's market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

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