IT Operations Engineer

Johnson Controls, Inc.; Great Yarmouth; On-site; GBP 28,000 - 38,000; Full time

Job summary

Johnson Controls, Inc. is seeking an IT Support Specialist to keep office, manufacturing, and logistics operations running smoothly. You will install and support hardware, manage the PC lifecycle, and assist with Identity and Access Management across UK deskside services.

Strong Windows/Office 365 knowledge and networking basics are essential. The role emphasizes proactive communication, IT security compliance, and collaboration on enterprise projects, with a hybrid working arrangement in the

Qualifications

• Experience in a desktop IT support role.
• Strong knowledge of Windows OS and Office 365 (Outlook, Teams, SharePoint, OneDrive).
• Understanding of basic networking concepts (IP, DNS, DHCP, routing, wireless).
• Able to explain technical concepts to non-technical users.
• Willingness to engage in special projects and grow professionally.

Responsibilities

• Use weekly status reports to build and deploy equipment for new hires.
• Install hardware and provide ongoing end-user support (desktops, laptops, servers, tablets, mobiles, printers).
• Manage PC lifecycle: replace machines and retire old devices.
• Support Identity and Access Management requests (provisioning, de-provisioning, access validation).
• Handle UK Deskside Service Now ticket queues to resolve issues.
• Support IT security compliance (room setup, maintenance, access).
• Maintain end-user system security by prioritizing vulnerability requests.
• Communicate updates to users; support Enterprise and BU projects.

Skills

Desktop IT support

Windows OS

Office 365

Networking basics

Communication skills

Client trust

Project involvement

Education

CS/Engineering or Microsoft certification

Tools

ServiceNow

Intune

VPN

Proxy systems

Cloud computing

iOS/Android

Job description

What you will do

Are you passionate about providing IT support to your colleagues? Join our team as an IT Support Specialist and contribute to the seamless functioning of our office, manufacturing, andlogistics teams.

How you will do it

• Use weekly Status reports to build and deploy equipment for new hires.
• Conduct hardware installation and provide ongoing support (e.g., Desktops, laptops, servers, tablets,mobiles, printers, specialized devices).
• Complete the PC lifecycle management process by ensuring replacement machines are ready for users andretiring machines are processed to completion.
• Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation,authentication, network share, and troubleshooting).
• Handle UK Deskside Service Now Ticket Handling Queues to resolve end-user issues and requests.
• Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed.
• Maintains end-user system security by prioritizing vulnerability incidents/requests.
• Proactively communicate and provide updates to users.
• Support & delivery of Enterprise and Business Unit projects and initiatives.

What we look for Required

• Experience in a desktop IT support role.
• In-depth knowledge of Windows OS and experience in the Office 365 suite of products with a particular emphasis on Outlook, Teams, SharePoint and OneDrive.
• Technical understanding of how these products connect to the various background systems and integrate together.
• Understanding of basic networking concepts such as IP addressing, DNS, DHCP, network routing, Wirelessconnectivity etc.
• Effective communicator of technical material to a non-technical audience at various levels.
• Ability to establish and maintain high levels of client trust and confidence.
• Desirous to engage in special projects to foster professional growth.

Preferred

• Relevant qualification in Computer Science, Engineering, Microsoft certification or related discipline.
• Overview of Windows subsystems such as Certificate management, Device management, regionalisation,Registry editor etc.
• Experience in using Service Now for IT requests/incidents.
• Knowledge of the following technologies: iOS, Android, Intune, Proxy systems, VPN, Cloud computingtechnologies.

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our
hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented,
hardworking and above all fun.
We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and
inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one
of the most desirable places to work.

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