IT Operations Domain Expert

Methods Business and Digital Technology Limited; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital technology firm in the UK seeks an experienced IT Operations Domain Expert to lead its strategic service offerings. You will act as the senior authority for IT operations and service excellence, responsible for developing operating models, driving consultancy assurance, and shaping proposals. Candidates should possess proven expertise in IT Service Management and a strong ability to work with senior stakeholders. This role offers a hybrid working model, providing flexibility and growth opportunities.

Qualifications

• Proven experience across IT operations and service management.
• Ability to engage with senior stakeholders confidently.
• Strong consultancy skills focused on outcomes.

Responsibilities

• Lead discovery work and operational assessments.
• Develop strategies and transformation roadmaps.
• Provide consultancy assurance on major programmes.

Skills

IT Service Management implementation and optimisation

Incident, Problem & Change Management

Monitoring

Automation and orchestration within IT operations

DevOps enablement

Capacity management

Performance management

Availability management

Service Desk operations

Job description

IT Operations Domain Expert

Permanent | UK Wide | Hybrid
Salary discussed at application

Methods is expanding its senior capability and is seeking a Domain Expert to lead our IT Operations & Service Excellence offering. This is a strategic, high-impact role that blends expert delivery, pre-sales leadership, service design, and thought leadership. You will define how Methods supports clients across IT operations, automation, service management, and digital service excellence, while shaping future strategy and building capability across the organisation.

The Role:

As a Domain Expert, you will act as Methods' senior authority for IT Operations & Service Excellence. You will:

• Lead discovery work, service maturity reviews, and operational assessments
• Develop strategies, operating models, and transformation roadmaps
• Provide expert consultancy and delivery assurance on major programmes
• Support pre-sales activity through workshops, scoping, and bid content
• Shape compelling proposals, presentations, and capability statements
• Evolve Methods' service offerings, ensuring alignment with market trends
• Build reusable assets including templates, case studies, and playbooks
• Mentor Specialists, support recruitment, and deliver training
• Represent Methods through events, thought leadership, and insight content

Key Experience Needed

We're looking for a senior practitioner with proven experience across:

• IT Service Management implementation and optimisation
• Incident, Problem & Change Management
• Monitoring, observability, alerting, and event management
• Automation and orchestration within IT operations
• DevOps enablement and continuous delivery practices
• IT governance, risk, and compliance
• Capacity, performance, and availability management
• Service Desk and user support operations
• Defining KPIs, reporting, and continuous improvement programmes
• Operational security processes and controls

What You Bring

• Ability to operate confidently with senior stakeholders
• Strong consultancy skills with clear, outcome-focused communication
• Experience shaping bids, writing technical narratives, and supporting sales
• A passion for building capability and mentoring technical communities
• Market awareness across emerging IT operations trends (AIOps, FinOps, automation, platform engineering, SRE)

Why Methods?

You’ll join a growing Competency Centre with the opportunity to shape one of our core strategic offerings. You will influence how we deliver value, how we present ourselves to the market, and how we develop our next generation of specialists.