IT Operations Apprentice

The Health Foundation; City of Westminster; Hybrid; GBP 19,000 - 24,000; Full time

Job summary

A leading charitable organization in the UK is seeking an IT Operations Apprentice to provide technical support within a collaborative environment. The role requires strong communication skills and a commitment to customer service while offering a salary of up to £23,029 pro rata per annum. This apprenticeship allows for hybrid working with a minimum of two days in the office.

Benefits

Excellent benefits

Hybrid working model

Qualifications

• Must be a UK / EEA resident for the last 3 years.
• Valid residency status required.
• Must have the right to work in the UK.

Responsibilities

• Provide basic technical support to Foundation staff.
• Focus on customer service and day-to-day IT queries.

Skills

Strong communication skills

Customer service orientation

Education

Five GCSE grades 9-4 or equivalent

Completion of numeracy and literacy Key Skills / Functional Skills at level 2

Job description

Job Overview

This apprenticeship offers up to three days per week in our London office within a dynamic and collaborative environment. The IT Operations Apprentice will work in the service desk, providing basic technical support to Foundation staff and focusing on customer service and day‑to‑day IT queries. The role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop IT skills.

Qualifications

• Five GCSE grades 9‑4 or equivalent (including English and Maths)
• Alternatively, completion of numeracy and literacy Key Skills / Functional Skills at level 2
• UK / EEA resident for the last 3 years
• Valid residency status
• Right to work in the UK

Salary & Benefits

Salary: Up to £23,029 pro rata, per annum plus excellent benefits. Duration: 17 months.

Hours & Working Model

Hours per week: 37.5 hours. Hybrid working model: minimum two days in person.

About the Foundation

We are an independent charitable organisation working to build a healthier UK. Our mission is to improve people's health, reduce inequalities, support radical innovation in health and care services, and provide evidence and analysis to shape policy.

Key Priorities

• Improving people's health and reducing inequalities
• Supporting radical innovation and improvement in health and care services
• Providing evidence and analysis to improve health and care policy