IT Level 3 Apprenticeship - Hillier Hopkins

QA Limited; Watford; On-site; GBP 11,000 - 16,000; Full time

Benefits offered by this job

Annual Christmas bonus

Flexible benefits package

Group Income Protection

Pension scheme

Death in Service

Job summary

Hillier Hopkins in Watford is offering a Level 3 Information Communication Technician Apprenticeship. You will support IT services, set up devices, and gain hands‑on experience while completing the apprenticeship framework.

The role covers helpdesk support, device installation, onboarding/offboarding tasks, and backup restoration. Candidates should be eager to learn and communicate effectively with colleagues across the firm.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Handle and assist with Helpdesk 1st line queries
• Installation and configuration of laptops and desktops PCs
• Assist with new starters and leavers checklist and processes
• Supporting all team members with ad hoc tasks
• Restore backups for applications and data
• Installation of hardware and software

Skills

Windows OS

Problem solving

Communication

Willingness to learn

IT hardware familiarity

Education

3 GCSEs (4+ in any subjects)

GCSE Maths and English (3+)

Tools

IT hardware basics

Job description

Kick-start your IT career with Hillier Hopkins!

Help colleagues solve tech issues, set up devices and build hands‑on skills while working towards a Level 3 apprenticeship.

About the role

The IT department, based in Watford, is responsible for the provision of IT services and support to the three offices as outlined above.

Responsibilities:

• Handle and assist with Helpdesk 1st line queries
• Installation and configuration of laptops and desktops PCs
• Assist with new starters and leavers checklist and processes
• Supporting all team members with ad hoc tasks
• Restore backups for applications and data
• Installation of hardware and software

Desirable skills

• Able to meet deadlines
• IT competent and familiar with Windows desktop environment
• Genuine interest within IT - demonstrating a passion for IT through hobbies or qualifications
• Previous work or examples with IT hardware
• Problem-solving
• Great communication skills, you will need to speak a wide range of employees internally
• Ability to be resilient and make common sense judgements
• Able to work efficiently and accurately
• Willing and eager to learn

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Benefits

• Annual Christmas bonus equivalent to 1 week's salary
• A flexible benefits package to all employees from April 2027
• Group Income Protection Scheme (Following completion of 3 months service)
• All staff automatically enrolled into a pension scheme
• Death in Service scheme cover (4x salary cover)

Future prospects

After completion of the programme you will gain a Level 3 Information Communication Technician Apprenticeship qualification. An amazing step to starting your IT career.

About the Company

Hillier Hopkins is a leading Chartered Accountants & Tax Advisers in London, Watford and Milton Keynes. With 22 Principals and around 230 staff, we are a significant firm in the region. We advise businesses and individuals in the UK and worldwide and are members of TGS - an international network of professional firms.

The firm is growing, dynamic and innovative, developing new ideas and services to assist our clients. We are committed to our ethos of “friendly expertise” and work hard to make sure that our clients prosper above all else. It is important to us to support the communities we work in and look after the planet we all inhabit. We have a year-round programme of fundraising, volunteering opportunities and initiatives to minimise our environmental footprint.