IT Apprentice (Level 3): Helpdesk & Desktop Setup

QA Limited; Watford; On-site; GBP 11,000 - 16,000; Full time

Benefits offered by this job

Annual Christmas bonus

Flexible benefits package

Group Income Protection

Pension scheme

Death in Service

Job summary

Hillier Hopkins in Watford is offering a Level 3 Information Communication Technician Apprenticeship. You will support IT services, set up devices, and gain hands‑on experience while completing the apprenticeship framework.

The role covers helpdesk support, device installation, onboarding/offboarding tasks, and backup restoration. Candidates should be eager to learn and communicate effectively with colleagues across the firm.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Handle and assist with Helpdesk 1st line queries
• Installation and configuration of laptops and desktops PCs
• Assist with new starters and leavers checklist and processes
• Supporting all team members with ad hoc tasks
• Restore backups for applications and data
• Installation of hardware and software

Skills

Windows OS

Problem solving

Communication

Willingness to learn

IT hardware familiarity

Education

3 GCSEs (4+ in any subjects)

GCSE Maths and English (3+)

Tools

IT hardware basics

Job description

Hillier Hopkins in Watford is offering a Level 3 Information Communication Technician Apprenticeship. You will support IT services, set up devices, and gain hands‑on experience while completing the apprenticeship framework.

The role covers helpdesk support, device installation, onboarding/offboarding tasks, and backup restoration. Candidates should be eager to learn and communicate effectively with colleagues across the firm.