IT Support Level 3 Apprenticeship - digitalphobia

QA Limited; Vale of White Horse; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Free snacks

Pension scheme

25 days holiday

On-site parking

Break room with TV and games consoles

Job summary

digitalphobia, an Oxford-based IT support company, is recruiting for an IT Support Apprentice to maintain client workstations and servers, working closely with the Service Delivery Manager to improve support services. The role is based in Botley and offers 37.5 hours per week with a salary of £18,000 per year.

You will gain hands-on experience, solve 1st line issues, communicate with clients, and build documentation while earning a recognised apprenticeship qualification.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject
• GCSE Maths and English (or equivalents) at grades 3+
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Perform 1st line duties
• Communicate with our clients verbally (via telephone) and written (via emails/tickets)
• Troubleshoot hardware and software issues remotely and in person (where required)
• Maintain client expectations: provide regular updates on ticket statuses and outline expected response times
• Monitor and maintain the support email queue
• Create and update internal and client-facing documentation
• Perform daily reviews of backup statuses and other system-critical functions

Skills

Communication

Willingness to learn

Troubleshooting

Time management

Education

GCSEs including Maths & English

Job description

Kick-start your IT career with digitalphobia!

Troubleshoot hardware and software, support clients and build practical skills while earning a recognised apprenticeship qualification.

About the role

We are an Oxford-based MSP looking to expand our technical team and are recruiting for the role of IT Support Apprentice, operating out of our Botley-based offices. The successful applicant’s primary responsibility will be the day-to-day upkeep of our client’s workstations and servers. As a core member of a growing team, you will also work closely alongside our Service Delivery Manager to help maintain and improve the support services.

Responsibilities:

• Perform 1st line duties
• Communicate with our clients verbally (via telephone) and written (via emails/tickets)
• Troubleshoot hardware and software issues remotely and in person (where required)
• Maintain client expectations: provide regular updates on ticket statuses and outline expected response times
• Monitor and maintain the support email queue
• Create and update internal and client-facing documentation
• Perform daily reviews of backup statuses and other system-critical functions

What we are looking for

• A high demonstrable standard of written and verbal communication
• A passion for IT
• A willingness to learn and proactively troubleshoot
• Excellent time keeping

Entry requirements

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working week

37.5 hours per week.

Benefits

• Salary £18,000/year
• Free snacks and good coffee in the office
• Break room with TV and games consoles
• Pension scheme
• 25 days holiday + bank holidays
• On-site parking

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Could you get a business up and running with all the IT solutions it needs in just 8 days? Build out servers, telephone system, ticketing system, finance systems, and a fully operational help desk? It’s a big ask, but we pulled it off when we set up digitalphobia as a local IT support company in 2016.

But setting up digitalphobia wasn’t just a case of needs must. After years working for IT companies both big and small, we felt that there was a better way of providing managed IT solutions. A way built on transparency, candour and trust.

It’s why the first thing we build is relationships. We want to work with you, not for you. We want to fully understand how you work with IT now, and how you plan to use it in the future. We want to ensure you understand everything that’s going on, so you can make informed decisions.