IT Helpdesk Level 3 Apprenticeship - DISConsulting IT

QA Limited; Basingstoke; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Company pension

Free onsite parking

Training / certification

Health and wellbeing services

Tea, coffee, and biscuits

Regular socials and meals

Job summary

DISConsulting IT invites applicants to an apprenticeship to jump-start their IT career. You will provide first- and second-line technical support to end-users, troubleshoot hardware and software issues, and contribute to the smooth delivery of IT solutions for clients.

You will install, configure, and maintain operating systems and software, participate in client meetings and pre-sales activities, monitor networks, analyze logs, and collaborate with IT teams to resolve complex problems.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Relevant qualifications or work experience may be considered for potential entry

Responsibilities

• Provide first- and second-line technical support to end-users
• Troubleshoot hardware and software issues and ensure timely resolutions
• Install, configure, and maintain operating systems and software
• Participate in client meetings and pre-sales activities with technical input
• Monitor and maintain computer networks and analyze system logs
• Collaborate with IT teams to resolve complex issues
• Support development and implementation of IT policies and procedures

Skills

Troubleshooting

Client communication

Team collaboration

Education

GCSEs 4+

GCSE Maths & English 3+

Tools

Operating systems

Networking basics

Job description

Kick-start your IT career with DISConsulting IT!

Troubleshoot tech issues, support clients and build hands-on skills towards becoming a fully trained IT technician.

Responsibilities

• Provide first- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues
• Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
• Install, configure, and maintain operating systems and software applications
• Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
• Monitor and maintain computer networks
• Analyse system logs and identify potential issues or trends
• Collaborate with other IT teams to resolve complex technical problems
• Assist in the development and implementation of IT policies and procedures

Required skills

• About to work from the office everyday
• Have a valid full UK driving license
• Live within 45 minutes of RG24 9RA
• Happy to undergo a basic DBS check
• About to join our on-call rota (Monday – Sunday) for out-of-hours support, inconvenience payment & overtime paid

Standard entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

Working hours

Monday to Friday from 8:30am to 4:30pm, with a 30-minute lunch break

Benefits

• Company pension
• Free onsite parking
• Training / certification
• Access to health and wellbeing services
• Tea, coffee, and biscuits
• Regular socials and meals

Future prospects

You will be working with the IT manager supporting a large number of employees and grow solid skills to become a fully trained IT technician. If we are the right fit for one another, a full time tole may be available for you after the apprenticeship.

About the Company

At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.