Apprentice First Line Support Engineer

The ITP; Bishop's Stortford; Hybrid; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Flexible & Remote Working

Private Medical Insurance

Development Plan

Regular staff socials

Holiday loyalty program

Job summary

The ITP is advertising an Apprentice First Line Support Engineer role based in Bishops Stortford, CM23, offering a 13-month+ assessment apprenticeship. You will work with a small team to take support tickets, resolve issues via remote access, and learn through hands-on projects and mentoring.

Training includes a personalised Development Plan, potential salary increases on milestones, and options for flexible remote working after training.

Qualifications

• Level 3 Information Communication Technician apprenticeship required or pursued.
• Willingness to learn Windows OS and Microsoft Office packages.
• Desire to gain further industry-recognised qualifications with company support.

Responsibilities

• Take support tickets from customers and communicate with users.
• Resolve issues by remote access via RMM and ticketing system.
• Work on projects and learn new technologies with the team.
• Collaborate with colleagues and participate in mentoring activities.

Skills

Windows OS

Customer service

Problem solving

Education

Level 3 Information Communication Technician apprenticeship

Tools

RMM

Ticketing system

Job description

Job Description – Apprentice First Line Support Engineer

Our client is recruiting for an ApprenticeFirst Line Support Engineer to join their team in BishopsStortford Herts.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allowyou to kick-start your career in an industry that is constantly evolving,dynamic and transformational.

The stepsyou take will provide you with valuable first-hand experience, knowledge,skills and qualification to help really drive your career forward. We are hereto guide and support you every step of the way!

The Position

Job Title: ApprenticeFirst Line Support Engineer

13 months+ Assessment

Location: BishopsStortford Herts – CM23

Working Hours: Monday – Friday

Excellentopportunity for you to join this support help desk team and work in a variedand busy professional environment.

The Business

Establishedover 30 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team.

Recognisedas the longest established MSP in the area they offer a wealth of IT servicessuch as - PC Support, IT Security & Hosted Services, Field Services andmuch more to diverse businesses both locally and throughout the UK.

Wehave been massively successful with apprentices over the past years. We’vesuccessfully trained up 6 members of staff from apprentices. Most of which havebeen taken on as full-time employees following their training! We prideourselves on creating an environment which supports development of young ITprofessionals.

The Role

Youwill be working alongside the team of currently, 9 support staff. Takingsupport tickets from customers, communicating with the users, listening, andresolving their issues by remote access via their RMM and ticketing system.Work on special projects, investigating new technology and services.Collaborating with other team members and individually. They encourage staff tofurther their certifications by mentoring and paying fees. The team workclosely together providing a great working environment.

• Personalised‘Development Plan’ allowing you and management to collaborate on your futuredevelopment. This includes certifications you aim to complete, customer servicetraining and Helpdesk KPIs. Each level of the development plan that iscompleted is rewarded with salary increases.
• Flexible& Remote Working - Once trained, your work schedule will allow both remoteworking and office.
• FullPrivate Medical insurance for all employees.
• Regularstaff socials
• Kittedout staff room for breaks – Pool table, chilled drinks fridge.
• Holidayloyalty program – Increased holiday allowance for long standing staff members.

Required Skills

• Knowledgeof Windows OS and Microsoft Office packages.
• Abilityto think on your feet and solve any complex issues with empathy.
• Desireto gain further industry recognised qualifica tions(With assistance from the company)

Eligibility Criteria

Individuals must have a valid and eligible residency status toapply for this role.

About ITP

We help employers develop their best talentand inspire the next generation through apprenticeships, mentoring andtraining, we’re plugging the UK’s digital skills gap to provide a workforce forthe future.

The ITP are workingon behalf of a third party to advertise their vacancy. By submitting yourCV, you agree to be contacted by The ITP and your information to be passed onto a third party.

Safeguarding and Values Commitment

TheITP is committed to safeguarding and promoting the welfare of learners andexpects all staff and volunteers to share this commitment. Successfulappointment to this role will require satisfactory completion of recruitmentchecks.

At the ITP, we are fully committed to safeguarding and promoting the welfare ofall learners and creating a safe, inclusive, and respectful workplace. Weexpect every team member to:

• Uphold andchampion our values, code of conduct, and safeguarding principles.
• Take personalresponsibility for understanding and adhering to all safeguardingprocedures and policies.
• Promote aculture of safety and wellbeing through a proactive “do no harm” approach.
• Recognise andact on their responsibility in supporting, strengthening, and enforcingsafeguarding practices across all areas of work.
• Understand andmeet any role-specific safeguarding duties — including, in this position,actively identifying and reporting concerns, engaging in relevanttraining, and modelling safe and inclusive behaviours in all apprenticeinteractions.

At the ITP, our company culture is important to us, and allemployees and consultants are expected to operate in line with our values:

Wechange lives -We strive to make a difference for our apprentices,clients, members, ourselves, and our teamon a daily basis. We push fordiversity and inclusion in our industry by challenging perceptions. Weembraceindividuality. Webelieve that everyone is equally important.

Weregenuine and honest -We breed trust amongst clients, apprentices, members,and the team. We take responsibility for our words, actions, and results. Weare human. We encourage one another through honesty and transparency.

Weareinnovative and unique -We are empowered by innovation. We strive to makethe impossible, possible. We are proud to be the only organisation of our kind,of who we are and how we got her.

We arePersonable -We remind ourselves what it’s like to be in others shoes. Wehave authentic conversations; we are real and so are our relationships.

We arestronger united -We share our knowledge and experiences. We celebrate oneanother on our achievements. We value and encourage oneanother because we winor lose as a team.