IT Apprentice

QA; Watford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual Christmas bonus

Flexible benefits package

Group Income Protection

Pension scheme

Death in Service

Job summary

Hillier Hopkins is seeking a motivated IT apprentice to join our Watford-based IT team, gaining hands-on experience with helpdesk support, laptop and desktop setup, onboarding and offboarding tasks, and assisting with ad hoc IT requests across our London, Watford and Milton Keynes offices. This apprenticeship leads to a Level 3 Information Communication Technician qualification.

You’ll benefit from a flexible benefits package, a pension scheme, and early exposure to real-world IT operations

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Handle and assist with Helpdesk 1st line queries.
• Installation and configuration of laptops and desktops PCs.
• Assist with new starters and leavers checklist and processes.
• Supporting all team members with ad hoc tasks.
• Restore backups for applications and data.
• Installation of hardware and software

Skills

Deadline awareness

Windows familiarity

IT passion

Hardware experience

Problem solving

Strong communication

Resilience

Willingness to learn

Education

3 GCSEs (4+)

GCSE Maths & English (3+)

No higher/related qualification

Tools

Job description

Hillier Hopkins is a leading Chartered Accountants & Tax Advisers in London, Watford and Milton Keynes. With 22 Principals and around 230 staff, we are a significant firm in the region. We advise businesses and individuals in the UK and worldwide and are members of TGS - an international network of professional firms.

The firm is growing, dynamic and innovative, developing new ideas and services to assist our clients. We are committed to our ethos of "friendly expertise" and work hard to make sure that our clients prosper above all else. It is important to us to support the communities we work in and look after the planet we all inhabit. We have a year-round programme of fundraising, volunteering opportunities and initiatives to minimise our environmental footprint.

About the role:

The IT department, based in Watford, is responsible for the provision of IT services and support to the three offices as outlined above.

Responsibilities:

• Handle and assist with Helpdesk 1st line queries
• Installation and configuration of laptops and desktops PCs
• Assist with new starters and leavers checklist and processes
• Supporting all team members with ad hoc tasks
• Restore backups for applications and data
• Installation of hardware and software

Desirable skills:

• Able to meet deadlines
• IT competent and familiar with Windows desktop environment
• Genuine interest within IT - demonstrating a passion for IT through hobbies or qualifications
• Previous work or examples with IT hardware
• Problem-solving
• Great communication skills, you will need to speak a wide range of employees internally
• Ability to be resilient and make common sense judgements
• Able to work efficiently and accurately
• Willing and eager to learn

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Benefits:

• Annual Christmas bonus equivalent to 1 week's salary
• A flexible benefits package to all employees from April 2027
• Group Income Protection Scheme (Following completion of 3 months service)
• All staff automatically enrolled into a pension scheme
• Death in Service scheme cover (4x salary cover)

Future prospects:

After completion of the programme you will gain a Level 3 Information Communication Technician Apprenticeship qualification. An amazing step to starting your IT career.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.