IT Helpdesk Technician Level 3 Apprenticeship - GHS UK Ltd

QA Limited; Swindon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Company pension scheme

Free onsite parking

Paid holiday entitlement

Friendly, supportive team environment

Job summary

GHS (UK) in Swindon is offering an IT Apprenticeship where you will start with structured, process-led tasks such as building and preparing computers and installing software, then progress to first-line support and Microsoft 365 administration.

You will work 37.5 hours per week, gain practical experience across security, customer service and onsite support, and develop technical and professional skills in a friendly, supportive team environment.

Qualifications

• 3 GCSEs (4+), Maths and English at 3+.
• No higher qualification at the same level as this apprenticeship.
• International equivalents may be considered with official comparison.

Responsibilities

• Build, configure and quality-check laptops and desktops using documented processes.
• Install Windows updates, approved apps, security software and standard configs.
• Create, amend and disable user accounts and access permissions per requests.
• Prepare equipment for customers including asset recording and labelling.
• Assist with goods in/out, stock control and workshop organisation.
• Keep accurate records with ticket notes and build sheets.
• Carry out password resets and basic administration under supervision.
• Learn to identify information safely and protect customer data.

Skills

Interest in IT

Methodical approach

Attention to detail

Clear communication

Organisational skills

Feedback mindset

Cybersecurity awareness

Team player

Driving licence (UK)

Education

GCSEs 4+ in any subject

GCSE Maths and English 3+

No higher qualification at same level as this apprenticeship

Tools

Microsoft 365

Job description

Start your IT career with GHS! You will work alongside experienced technicians and engineers, gaining practical experience with real business technology.

As an IT Apprentice at GHS you will begin with structured, process-led tasks such as building and preparing computers, installing approved software, handling equipment, and creating, changing or removing user accounts. As your knowledge, confidence and reliability grow, you will progress into first-line support, Microsoft 365 administration, troubleshooting, customer communication, monitoring and onsite work.

Responsibilities

• Build, configure and quality-check laptops and desktop computers using documented GHS processes.
• Install Windows updates, approved applications, security software and standard customer configurations.
• Create, amend and disable user accounts, email accounts and access permissions by following authorised requests and checklists.
• Prepare equipment for customers, including asset recording, labelling, packing and checking accessories.
• Assist with goods in and goods out, stock control and the organisation of workshop and build areas.
• Keep accurate records of work completed, including clear ticket notes, build sheets, time entries and final checks.
• Carry out password resets and other low-risk, process-led administration under supervision.
• Learn how to identify information safely, follow security procedures and protect customer data.
• Ask for help early and elevate anything outside your training, authority or experience.
• You will progress into more complex responsibilities as your apprenticeship progresses.

What we are looking for

• A genuine interest in IT, computers and learning how technology works.
• A practical, methodical approach and the patience to follow documented processes carefully.
• Good attention to detail, especially when handling customer equipment, accounts, access and records.
• Clear and friendly communication, with the confidence to speak to colleagues and customers professionally.
• Good organisation, reliability and the ability to complete tasks rather than leave them unfinished.
• A willingness to accept feedback, learn from mistakes and ask questions when unsure.
• A responsible attitude towards cybersecurity, confidentiality and customer data.
• The ability to work well as part of a team and support others during busy periods.
• A UK driving licence and access to a vehicle. This is preferred for future onsite development but is not required for initial workshop-based duties.

Most important: We are not expecting a finished technician. We are looking for the right attitude, care, curiosity and commitment to develop.

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

37.5 hours per week, Monday to Friday, 9am – 5pm (30 minute lunch break).

Benefits

• Company pension scheme, subject to eligibility.
• Free onsite parking.
• Paid holiday entitlement.
• Company events and a friendly, supportive team environment.
• Practical exposure to a broad range of customers, technologies and career paths across an established IT services business.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

GHS (UK) is a Swindon-based managed IT services business supporting commercial organisations, schools and multi-site customers. Our work covers managed IT support, Microsoft 365, cloud services, cybersecurity, networking, servers, backup, telephony and onsite support. The Helpdesk works closely with our Field, Project and Senior Engineering teams, giving an apprentice valuable exposure to a broad range of customers and technologies.