IT Apprentice: Helpdesk & Hardware Technician

QA; Watford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual Christmas bonus

Flexible benefits package

Group Income Protection

Pension scheme

Death in Service

Job summary

Hillier Hopkins is seeking a motivated IT apprentice to join our Watford-based IT team, gaining hands-on experience with helpdesk support, laptop and desktop setup, onboarding and offboarding tasks, and assisting with ad hoc IT requests across our London, Watford and Milton Keynes offices. This apprenticeship leads to a Level 3 Information Communication Technician qualification.

You’ll benefit from a flexible benefits package, a pension scheme, and early exposure to real-world IT operations

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Handle and assist with Helpdesk 1st line queries.
• Installation and configuration of laptops and desktops PCs.
• Assist with new starters and leavers checklist and processes.
• Supporting all team members with ad hoc tasks.
• Restore backups for applications and data.
• Installation of hardware and software

Skills

Deadline awareness

Windows familiarity

IT passion

Hardware experience

Problem solving

Strong communication

Resilience

Willingness to learn

Education

3 GCSEs (4+)

GCSE Maths & English (3+)

No higher/related qualification

Tools

Job description

Hillier Hopkins is seeking a motivated IT apprentice to join our Watford-based IT team, gaining hands-on experience with helpdesk support, laptop and desktop setup, onboarding and offboarding tasks, and assisting with ad hoc IT requests across our London, Watford and Milton Keynes offices. This apprenticeship leads to a Level 3 Information Communication Technician qualification.

You’ll benefit from a flexible benefits package, a pension scheme, and early exposure to real-world IT operations