IT Knowledge Architect for Self-Service & ITIL Excellence

Osborne Clarke; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An international law firm is seeking an IT Knowledge Specialist in Bristol or London to develop and manage their IT knowledge management practices. This permanent position offers hybrid working and focuses on ensuring accurate knowledge is maintained and accessible. The successful candidate will work closely with IT teams to define strategies and create necessary documentation, leveraging ITIL best practices. Strong skills in knowledge management, technical writing, and information architecture are required.

Benefits

Competitive salary

Generous benefits

Health and wellbeing initiatives

Qualifications

• Proven experience in a related Knowledge Management or ITSM role.
• Strong understanding of ITIL and its integration with Incident and Problem management.
• Excellent skills in producing user-friendly documentation.

Responsibilities

• Define and maintain IT Services Knowledge Management strategy.
• Author and maintain high-quality end-user documentation.
• Collaborate with IT teams to capture and improve knowledge.

Skills

Knowledge Management

Technical Writing

Information Architecture

Data Literacy

ITIL Knowledge Management

Tools

ITSM tools

Job description

An international law firm is seeking an IT Knowledge Specialist in Bristol or London to develop and manage their IT knowledge management practices. This permanent position offers hybrid working and focuses on ensuring accurate knowledge is maintained and accessible. The successful candidate will work closely with IT teams to define strategies and create necessary documentation, leveraging ITIL best practices. Strong skills in knowledge management, technical writing, and information architecture are required.