IT Infrastructure Engineer 2nd and 3rd Line with Japanese

Jas Gujral; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading global company in Greater London seeks an IT Infrastructure Engineer who can effectively support and maintain IT systems. The ideal candidate will have at least 3 years of experience in IT service management and strong communication skills in both English and Japanese. Responsibilities include user support, coordination with global offices, and project involvement. The salary range is £40K - £50K, offering a dynamic and fast-changing work environment.

Qualifications

• 3+ years IT experience in a corporate environment.
• Proficient in reading, writing, and speaking both English and Japanese.
• Second line technical support experience is mandatory.

Responsibilities

• IT infrastructure support and maintenance for users.
• Liaison with end users using Japanese and English.
• Escalate incidents to appropriate vendors.
• Provide support during system deployment/migration.

Skills

IT Service management operations

Basic network knowledge

Windows10

Windows server

Azure

Microsoft Office 365 knowledge

Second line level technical support

Strong interpersonal communication skills

Proficient in English & Japanese

Tools

ServiceNow

Microsoft365

Cisco

Fortinet

Job description

IT Infrastructure Engineer 2nd and 3rd Line with Japanese

Our Client an global company are looking to recruit an IT Support Engineer with 2nd and 3rd Line experience.

You must be able speak in both English and Japanese.

IT infrastructure system support and maintenance.

Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

Key Responsibilities

IT Infrastructure Engineer

• IT Infrastructure related project

• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
• Communicate and coordinate with the user in each office (in English)

• Provide support to end users during system deployment/migration (User manual, user training)

• Global User Support

• Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
• Escalate the incidents to the appropriate vendors.
• Incident management with the ticketing system (etc. ServiceNow).

Skills / Knowledge

Technical

• Proven working experience in IT Service management operations
• Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
• Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
• Basic Microsoft Office 365 knowledge
• Second line level technical support and problem-solving skill

Communication

• Candidate needs to have strong interpersonal communication skills
• Ability to work both independently and as part of a team.
• Adoptability to work in a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English & Japanese language skills (Reading/Writing/Speaking).
• User facing support skills
• Self-motivated and an innovative mindset

Experience

• 3+ years IT experience in a corporate environment.
• Second line technical support
• System Maintenance
• Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
• Cisco/Fortinet
• Project management experience preferred.

The position is based in the City of London.

The salary will be £40K - £50K.

Do send your CV to us in Word format along with your salary and notice period.