IT Helpdesk Technician - 1st Line Support & Systems

Huish; Taunton; Sur place; GBP 29 000 - 31 000; Plein temps

Résumé du poste

Richard Huish College in Taunton, Somerset is seeking an IT Technician to provide first class IT Helpdesk support across the school environment, handling in-person, phone, email and system-based requests. The role focuses on 1st line IT support for hardware, Microsoft-based apps and Apple platforms, ensuring systems stay compliant and operational.

You will join a skilled team, help log incidents, coordinate repairs with suppliers and contribute to a reliable IT service throughout the year.

Qualifications

• Experience providing first-class IT Helpdesk support to users.
• Proficient in Windows and macOS environments.
• Strong customer service and communication skills.

Responsabilités

• Provide 1st line IT support and helpdesk services in person, by phone, and via email.
• Maintain and log incidents in the IT system; coordinate repairs with suppliers.
• Support operation of hardware and software, ensuring systems meet requirements and stay operational.

Connaissances

IT helpdesk

1st line IT support

Customer service

Hardware support

Microsoft apps

Apple apps

Outils

IT ticketing system

Description du poste

Richard Huish College in Taunton, Somerset is seeking an IT Technician to provide first class IT Helpdesk support across the school environment, handling in-person, phone, email and system-based requests. The role focuses on 1st line IT support for hardware, Microsoft-based apps and Apple platforms, ensuring systems stay compliant and operational.

You will join a skilled team, help log incidents, coordinate repairs with suppliers and contribute to a reliable IT service throughout the year.