IT Support Analyst — First-Line Helpdesk & Troubleshooter

Just Recruitment Group Ltd; Devon and Torbay; On-site; GBP 22,000 - 30,000; Full time

Job summary

Just Recruitment Group Ltd is seeking an IT Support Analyst for their client in Tiverton, Devon. The role acts as the first point of contact for IT issues and provides effective technical support to end users, handling hardware, software, mobile devices and connectivity problems while ensuring SLAs are met.

The position involves assisting with setup and configuration for new starters and leavers, with a focus on strong communication, problem-solving, and documentation skills.

Qualifications

• Proficient in troubleshooting Windows OS and basic MS 365 applications.
• Strong customer service and communication skills are essential.
• Ability to prioritise workload and maintain clear documentation.

Responsibilities

• Act as the first point of contact for IT issues and manage service requests per SLAs.
• Assist end users with hardware, software, mobile devices and connectivity problems.
• Support setup and configuration for new starters and leavers.

Skills

Windows OS

Microsoft 365

Troubleshooting

Communication

Task prioritisation

Documentation

Willingness to learn

GCSEs incl. Maths & English

Education

GCSEs incl. Maths & English

Tools

Active Directory

Office 365 Admin tools

Ticketing systems

Networking basics, Wi‑Fi

IT qualifications (CompTIA A+/ Microsoft Fundamentals, BTEC)

Job description

Just Recruitment Group Ltd is seeking an IT Support Analyst for their client in Tiverton, Devon. The role acts as the first point of contact for IT issues and provides effective technical support to end users, handling hardware, software, mobile devices and connectivity problems while ensuring SLAs are met.

The position involves assisting with setup and configuration for new starters and leavers, with a focus on strong communication, problem-solving, and documentation skills.