Customer-Focused IT Helpdesk Technician

Ridge & Partners Llp; West of England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ridge & Partners Llp in the United Kingdom is seeking a friendly 1st Line IT Support Technician to join our Technology team, delivering trusted support to users across the business and helping maintain a reliable, secure technology environment.

You will be the first point of contact for IT queries via phone, self-service portal, and walk-ins, resolving hardware, software, printers, and connectivity issues while developing skills toward more technical infrastructure.

Qualifications

• Basic troubleshooting of hardware, software, printers and network connectivity.
• Knowledge of Microsoft product suite and SaaS apps running on Windows 11.
• User account management using Active Directory.

Responsibilities

• Be the first point of contact for IT queries via telephone, self-service portal and walk-ups.
• Deal with hardware, software, printers and mobile device issues.
• Gain insight into infrastructure-based technology and grow into more technical areas.

Skills

Troubleshooting

Active Directory

Device setup

Communication

Attention to detail

Microsoft 365

Job description

Ridge & Partners Llp in the United Kingdom is seeking a friendly 1st Line IT Support Technician to join our Technology team, delivering trusted support to users across the business and helping maintain a reliable, secure technology environment.

You will be the first point of contact for IT queries via phone, self-service portal, and walk-ins, resolving hardware, software, printers, and connectivity issues while developing skills toward more technical infrastructure.