IT Support Technician

Adecco Portugal; Essex; On-site; GBP 22,000 - 30,000; Full time

Job summary

Adecco Group UK & Ireland in Southend-on-Sea is seeking an IT 1st Line Support Technician to join a growing central IT function. You will be the first point of contact for end users, providing hands-on technical assistance and clear explanations of issues.

Responsibilities include troubleshooting hardware and software, supporting Microsoft 365 and AD, and maintaining records of tickets and inventory in a fast-paced environment, with a strong focus on service quality and user satisfaction.

Qualifications

• Experience troubleshooting IT hardware and software issues.
• Strong communication skills with non-technical users.
• Passion for IT and keeping up with current trends.
• Self-motivated with ability to manage workload and priorities.

Responsibilities

• Provide first-line IT support, responding to helpdesk tickets.
• Troubleshoot and resolve hardware and software issues across devices and networks.
• Escalate complex issues to higher support levels as needed.
• Support Microsoft 365 environment and Active Directory accounts.
• Maintain IT systems, ticket records, and inventory.
• Monitor systems for performance, security, and compliance.
• Explain technical issues clearly to users.

Skills

Troubleshooting IT hardware

Troubleshooting software

Strong communication

Customer service

Self-motivated

Time management

Education

IT qualification (Level 2/3 or equivalent)

Tools

Microsoft 365

Active Directory

Network/Wi-Fi infra

Security software

Job description

IT 1st Line Support Technician

Southend-on-Sea
Competitive Salary (based on experience)

About the Role

We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team.

This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users.

You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation.

Key Responsibilities

• Provide first-line IT support, responding to helpdesk tickets efficiently and professionally
• Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks
• Escalate more complex issues to 2nd/3rd line support when required
• Assist with maintaining IT systems, including:
  • Microsoft 365 environment
  • Active Directory user accounts
  • Network infrastructure and Wi-Fi systems
  • Security systems such as antivirus and device monitoring
• Support ongoing maintenance of IT equipment and infrastructure
• Keep accurate records of support tickets, resolutions, and equipment inventory
• Monitor IT systems to ensure performance, security, and compliance
• Provide clear communication to users, explaining technical issues in a user-friendly way

What We're Looking For Essential:

• Experience troubleshooting IT hardware and software issues
• Strong communication skills - able to explain technical issues clearly to non-technical users
• Passion for IT and awareness of current trends and technologies
• Self-motivated with the ability to manage workload and respond to priorities effectively

Desirable:

• Experience working within an IT helpdesk or support environment
• Exposure to Microsoft 365 and Active Directory administration
• Background in customer-facing roles
• Relevant IT qualification (Level 2/3 or equivalent)
• Full UK driving licence

About You

You'll be a proactive and approachable individual who enjoys solving problems and delivering excellent service. You'll thrive in a collaborative environment and be confident working across multiple systems and tasks simultaneously.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.