IT Helpdesk Specialist — Microsoft & Apple Support

THE KYNGE'S COLLEGE OF OUR LADYE OF ETON BESYDE WINDESORE; Windsor; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

11% employer pension contribution

Private healthcare

Employee Assistance Programme

Cycle to work scheme

Subsidised lunches

Sport and leisure facilities access

Discounts with local retailers

Job summary

Eton College is seeking an IT Support Technician to provide first-line Helpdesk support for staff and pupils. The role includes hardware/software support for Microsoft and Apple devices, printer and network equipment, and assisting with setup and movement of IT equipment.

You will log and progress requests via the Helpdesk system, escalate where needed, and uphold safeguarding and confidentiality standards while delivering excellent user service.

Qualifications

• Experience in IT support or a Helpdesk environment.
• Working knowledge of Microsoft 365 applications and services.
• Experience supporting Microsoft and Apple operating systems.
• Experience supporting mobile devices, including Microsoft, iOS and Android platforms.
• Excellent customer service skills, with a friendly, patient and helpful manner.
• Strong communication skills, with the ability to explain technical information clearly to users with varying levels of IT confidence.
• Good organisational skills, with the ability to prioritise workload and manage competing support requests effectively.

Responsibilities

• Provide first-line IT Helpdesk support to staff and pupils, delivering timely and helpful assistance.
• Hardware and software support of school devices including Microsoft and Apple computers, printers, and network equipment.
• Diagnose faults and carry out repairs or remedial action for a wide range of end-user devices.
• Provide user support for Microsoft 365 applications and bespoke College systems.
• Use the Helpdesk system to log, manage and progress support requests from initial contact to resolution.
• Route and escalate support requests to the appropriate colleague or specialist team.

Skills

IT support

Helpdesk experience

Microsoft 365

Apple devices

Mobile devices

Job description

Eton College is seeking an IT Support Technician to provide first-line Helpdesk support for staff and pupils. The role includes hardware/software support for Microsoft and Apple devices, printer and network equipment, and assisting with setup and movement of IT equipment.

You will log and progress requests via the Helpdesk system, escalate where needed, and uphold safeguarding and confidentiality standards while delivering excellent user service.