IT Helpdesk Technician

Appleyard Lees IP LLP; Halifax; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic law firm in Halifax is seeking a proactive IT Helpdesk Technician to provide first-line support across the firm. This role offers the opportunity to resolve a variety of technical queries while working in a supportive IT team. The ideal candidate should have at least 12 months' experience in Helpdesk or 1st Line Support and possess strong communication and problem-solving skills. Flexible working conditions and various benefits accompany this role, fostering professional growth.

Benefits

34-hour working week

Annual salary review

25 days annual leave + bank holidays

Holiday Purchase Scheme

Life assurance

Healthcare Cash Plan & Wellbeing App

Group Income Protection

Social outings

Qualifications

• Minimum of 12 months' experience in Helpdesk or 1st Line Support.
• Familiarity with IT security best practices.
• Experience with telephony and video conferencing tools.

Responsibilities

• Provide first-line support to users resolving a variety of technical queries.
• Maintain and monitor helpdesk tickets for prompt solutions.
• Configure PCs and printers, and manage IT stock inventory.
• Contribute to IT project work ensuring high standards are met.

Skills

Analytical skills

Problem-solving skills

General IT knowledge

Communication skills

Organizational skills

Ability to explain technical issues

Tools

Windows 11

Microsoft 365

Active Directory

ITSM systems (e.g. Halo)

iOS/Android devices

Job description

Department: IT

Location: Halifax

Description

We are now looking for a dedicated and proactive IT Helpdesk Technician to join Appleyard Lees. In this key role, you will provide day‑to‑day first‑line support to users across the firm, helping resolve a wide variety of technical queries.

This is an ideal opportunity for someone with a minimum of 12 months’ Helpdesk or 1st Line Support experience who is looking to broaden their skills and gain greater exposure within a supportive and progressive IT team.

This role is hybrid working, based in Halifax and requires flexibility to travel to our other offices based in Leeds, Manchester and Cambridge.

Key Responsibilities

• Working within a team to maintain and monitor all helpdesk tickets by ensuring solutions, escalations and closing of tickets in a responsive way
• Maintaining IT Stock and making sure the Stock Inventory system is up to date across offices
• Configuring PCs and printers for use, basic repairs and arranging replacements, including new starter equipment, as well as off‑boarding leaver equipment
• Exchanging broken hardware for new, as well as upgrading of mobile assets, including data and setting migration
• Contributing to IT project work, ensuring tasks are completed efficiently and to a high standard
• Maintain computer systems and act as support if any system goes down
• Day to day maintenance Active Directory / Azure Active Directory estate / Telephony System, as well as daily Spam checks
• Collaborating with the team to strengthen and streamline the knowledge base, documentation, and processes

Skills, Knowledge and Expertise

• Experience gained within a similar Helpdesk / IT Support role with good analytical and problem‑solving skills
• Strong general IT knowledge with the ability to diagnose and resolve issues efficiently
• An understanding of Windows 11, Microsoft 365 administration and Active Directory
• Familiarity with Exchange and IT security best practices
• Experience supporting telephony, video conferencing tools, and using ITSM systems (e.g. Halo)
• Previous experience of working with iOS/Android devices, remote access tools, and peripheral setup (e.g. printers)
• The ability to explain technical issues clearly to non‑technical users
• Excellent written and verbal communication skills
• Highly organised, with the ability to prioritise and work independently
• Strong ownership of tasks, with the ability to work under pressure and meet deadlines

Benefits

We pride ourselves on being small and friendly enough for you to get to know everyone - but big enough to offer you great career prospects. At Appleyard Lees, you won't feel like a number or just another cog in the wheel. We understand everyone is individual and offer a friendly and supportive place to work and learn.

We also offer:

• 34 hour working week, Monday - Friday
• Agile working
• A supportive and friendly place to work and learn
• Annual salary review
• 25 days annual leave + bank holidays
• Holiday Purchase Scheme
• Salary Exchange
• Life assurance
• Healthcare Cash Plan & Wellbeing App
• Group Income Protection
• Long Service Milestones
• Social outings
• Vouchers on Christmas, Birthdays and Special Occasions
• Charity events