IT Helpdesk Specialist - Multi-Shift Support

Matchtech; England; On-site; GBP 26,000 - 38,000; Full time

Job summary

Matchtech is seeking an IT support professional to join our team in the United Kingdom. You will resolve hardware and software issues, manage support tickets, and collaborate with internal teams to keep IT operations running smoothly.

Strong communication, triage and multitasking skills are essential, with a preference for experience in retail IT environments and willingness to work rotating shifts, including weekends. Your role will emphasise quality service and accurate documentation.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication abilities.
• Ability to manage and prioritise multiple tasks.
• Familiarity with retail sector IT systems (an advantage).
• Capability to work on a rotating shift schedule, including weekends.

Responsibilities

• Provide expert assistance in resolving hardware and software issues.
• Manage and maintain support tickets to ensure timely resolution.
• Collaborate with internal teams to maintain IT operations.
• Document and log support activities and resolutions.

Skills

Troubleshooting

Communication

Multitasking

Retail IT systems

Shift work

Job description

Matchtech is seeking an IT support professional to join our team in the United Kingdom. You will resolve hardware and software issues, manage support tickets, and collaborate with internal teams to keep IT operations running smoothly.

Strong communication, triage and multitasking skills are essential, with a preference for experience in retail IT environments and willingness to work rotating shifts, including weekends. Your role will emphasise quality service and accurate documentation.