IT Service Desk Analyst - Multi-Platform Support

Maven Partners International; United Kingdom; Presencial; GBP 22 000 - 30 000; Tempo integral

Resumo da oferta

Maven Partners International is seeking an experienced IT Service Desk professional to join its support team in the United Kingdom. You will provide effective technical support across jurisdictions, maintaining IT procedures, standards and SLAs.

Key responsibilities include incident management, troubleshooting hardware and software, and end-user support for MS 365, Windows 11 and iOS. The role operates on a weekly shift 8am–6pm, with opportunities to contribute to ongoing IT projects.

Qualificações

• Minimum of one year's experience in a similar IT Service Desk or IT Support role.
• Hands-on familiarity with Microsoft Office 365, Windows 11 and Azure administration.
• Comfortable supporting a broad range of networking hardware and software.
• Demonstrable troubleshooting and technical support capabilities.
• Relevant IT qualifications or certifications would be beneficial but are not essential.

Responsabilidades

• Provide responsive IT Service Desk support to users across jurisdictions.
• Log, manage and resolve incidents and service requests per procedures and SLAs.
• Troubleshoot hardware, software, connectivity and user access issues; escalate as needed.
• Support Microsoft 365, Windows 11 and iOS operating systems.
• Assist with installation, configuration and use of IT hardware and software.
• Maintain records of incidents, resolutions and user activity.
• Follow IT procedures, policies and security standards.
• Contribute to IT Service Desk process improvements and user experience.
• Collaborate with IT team and third-party providers to resolve issues.
• Assist with IT projects, system implementations and other technology initiatives.

Conhecimentos

Customer-focused communication

Organisational skills

Problem-solving

Ferramentas

Microsoft Office 365

Windows 11

Microsoft Azure Administration

Cisco Webex Calling

Microsoft InTune

Citrix

iManage Cloud

Descrição da oferta de emprego

Maven Partners International is seeking an experienced IT Service Desk professional to join its support team in the United Kingdom. You will provide effective technical support across jurisdictions, maintaining IT procedures, standards and SLAs.

Key responsibilities include incident management, troubleshooting hardware and software, and end-user support for MS 365, Windows 11 and iOS. The role operates on a weekly shift 8am–6pm, with opportunities to contribute to ongoing IT projects.