IT Service Desk Analyst - Flexible Fortnight Shifts

Churchill Group; Gateshead; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

24/7 GP access

Volunteer days

Exclusive perks and discounts

Ongoing training and development

Wellbeing & Inclusion programs

Recognition and rewards

Job summary

Churchill Group in Gateshead is seeking an IT Service Desk Analyst to join the IT team in our Gateshead office. You will assist and support the wider team across the administration of user services, providing frontline IT help and ensuring smooth operation of systems.

The role involves handling administration of business software, assets like iPads and laptops, remote support, and collaboration on IT projects.

Qualifications

• Good administration background and able to perform general administrative activities.
• Effective communicator with telephone and communication skills
• Ability to manage conflicting demands and work at all levels across a diverse organisation
• Strong team player with a high level of attention to detail
• A problem solver with a logical and structured approach to work

Responsibilities

• Administrator and control of all internal line of business software systems
• Maintain, update and create administration documentation
• Administrator and support with IT assets and equipment including iPads, laptops and mobile phones, liaising with our external 3rd party Mobile Communications provider
• Troubleshoot network issues and liaising with our network providers
• Take incoming calls and remotely supporting IT issues
• Support on IT projects when required.

Skills

Administration background

Effective communication

Conflict management

Team player

Problem solving

Job description

Churchill Group in Gateshead is seeking an IT Service Desk Analyst to join the IT team in our Gateshead office. You will assist and support the wider team across the administration of user services, providing frontline IT help and ensuring smooth operation of systems.

The role involves handling administration of business software, assets like iPads and laptops, remote support, and collaboration on IT projects.