Technology Support Analyst

CDW UK; City Of London; On-site; GBP 30,000 - 42,000; Full time

Job summary

CDW UK is seeking a Technology Support Analyst in City of London to provide on-site IT support across a busy technology estate. You will manage incidents, support core systems, and ensure availability with a hands-on approach.

Working 37.5 hours weekly on a shift rota (7am–7pm), you'll engage with end users and business teams, troubleshoot desktop, mobile, and network issues, and contribute to continuous service improvements within the IT Services team.

Qualifications

• Demonstrated knowledge of Windows client and server platforms.
• Experience supporting desktop/laptop hardware and mobile devices.
• Proven incident management across full lifecycle with a service desk.
• Basic networking knowledge (DNS, DHCP, TCP/IP).
• Strong troubleshooting, analytical, and organisational skills.
• Excellent communication with technical and business users.
• Able to work in a shift-based / on-call environment.

Responsibilities

• Operational & Production Support
• System Stability & Continuous Improvement

Skills

Windows 10/11

Windows Server

Microsoft 365

Desktop hardware

Mobile devices

Incident management

SLA awareness

Networking basics

Troubleshooting

Communication skills

Shift work / on-call

Job description

Technology Support Analyst - City of London - On site 5 days a week

This role sits within the IT Services team and is responsible for delivering high-quality support across a complex, business-critical technology estate.

This position plays a key role in ensuring system availability, operational stability, and effective incident resolution, while supporting core financial platforms, infrastructure, and end users.

It is a hands-on operational role with responsibility for:

• Managing incidents through to resolution
• Supporting critical systems and batch processes
• Monitoring system health and proactively identifying risks
• Contributing to continuous improvement of IT services

The role operates on a shift rota, including out-of-hours support, to ensure continuous service availability. The shift rota operates between the hours of 7am and 7pm (rota'd 37.5 hours a week)

KEY RESPONSIBILITIES:

• Operational & Production Support
• System Stability & Continuous Improvement

REQUIRED KNOWLEDGE, EXPERIENCE & COMPETENCIES:

Strong knowledge of:

• Windows 10/11, Windows Server
• Microsoft 365 / Office applications

Experience supporting:

• Desktop / laptop hardware and builds
• Mobile devices (iOS), and Android to a lesser degree

Proven ability to manage incidents across their full lifecycle using a service desk ticketing system working towards SLA targets

Basic networking knowledge (DNS, DHCP, TCP/IP etc.)

Strong troubleshooting, analytical, and organisational skills

Excellent communication skills with the ability to engage with technical and business users

Ability to work in a shift-based / on-call support environment