IT Service Desk Engineer | Day Shifts | O365 & ITSM

Places for People; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions up 

35 days annual leave

Cashback plan for healthcare costs

2% Bonus scheme

Training and development

Discounts and offers

Job summary

Places for People in the United Kingdom seeks a Service Desk professional to deliver first-line IT support across the business. You will resolve incidents, document solutions and liaise with stakeholders via phone, online or in person. This role requires a positive attitude and adherence to security policies.

The role supports standard IT operations with shifts from 8am–4pm or 9am–5pm, and a strong commitment to safeguarding and continuous learning.

Qualifications

• Experience as a Service Desk professional.
• Strong knowledge of MS 365 (O365).
• Excellent communication with diverse stakeholders and clear documentation.

Responsibilities

• Provide first-line IT support to end users via phone, online or face-to-face.
• Record incidents and solutions in the ticketing system and follow up for knowledge sharing.
• Liaise with stakeholders across the business to resolve issues and minimize downtime.

Skills

Service desk experience

MS 365 / O365

Stakeholder communication

Tools

Jira Service Management

ServiceNow

ManageEngine

Job description

Places for People in the United Kingdom seeks a Service Desk professional to deliver first-line IT support across the business. You will resolve incidents, document solutions and liaise with stakeholders via phone, online or in person. This role requires a positive attitude and adherence to security policies.

The role supports standard IT operations with shifts from 8am–4pm or 9am–5pm, and a strong commitment to safeguarding and continuous learning.