Part-Time IT Support Specialist – Walk-Up Desk

HCL Technologies Limited; Basildon; On-site; GBP 17,000 - 25,000; Part time

Job summary

HCL Technologies Limited in the United Kingdom is seeking a part-time Desktop Support Engineer to deliver face-to-face IT assistance for employees at the UK Tech Lounge. You will resolve hardware and software issues, configure devices, and provide guidance to improve productivity.

This 20-hour-per-week role emphasizes customer service, problem-solving, and collaboration with IT teams to ensure a world-class support experience across Windows, Linux, macOS, and common productivity tools.

Qualifications

• Fluency in English (spoken and written).
• Proven experience in Desktop Support Engineer or similar IT support role.
• Hands-on experience with Windows, Linux, and macOS.

Responsibilities

• Deliver direct, in-person IT support for corporate devices and services.
• Provide walk-up and deskside support within the designated coverage area.
• Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges.
• Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis.
• Manage customer queues and maintain accurate support documentation.
• Identify and elevate issues proactively to the Tech Lounge Lead.
• Promote a culture of continuous learning and knowledge sharing.
• Ensure a world-class support experience with a strong focus on quality and customer satisfaction.

Skills

English fluency

Problem solving

Communication

Multitasking

Customer-focused

Team collaboration

Tools

Windows OS

Linux

macOS

Office productivity tools

Network security

Antivirus software

Job description

HCL Technologies Limited in the United Kingdom is seeking a part-time Desktop Support Engineer to deliver face-to-face IT assistance for employees at the UK Tech Lounge. You will resolve hardware and software issues, configure devices, and provide guidance to improve productivity.

This 20-hour-per-week role emphasizes customer service, problem-solving, and collaboration with IT teams to ensure a world-class support experience across Windows, Linux, macOS, and common productivity tools.