Service Desk Analyst — IT Support & Problem Solver

Methods; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

LinkedIn Learning access

Wellness programme

Breakfast Tuesdays

Pizza on Thursdays

Pension Salary Exchange

Life Assurance

Travel Insurance

25 days off

Job summary

Methods Business and Digital Technology Limited is seeking a Service Desk Analyst to provide high-quality support across multiple channels, classify incidents, and coordinate timely resolutions for client environments. You will work with incident reports, patching, maintain records, and contribute to knowledge bases, with weekly customer meetings and occasional site visits.

The role requires strong communication, problem-solving, and willingness to work outside hours; weekend shifts may apply

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication across channels.
• Ability to explain technical information to non-technical users.

Responsibilities

• Answer support queries promptly across multiple channels.
• Escalate issues to relevant parties to ensure progression.
• Provide updates in daily stand-ups and as requested.
• Maintain accurate records of customer interactions and actions taken.
• Attend weekly meetings with customer technical staff and visit sites when required.

Skills

Analytical skills

Problem-solving

Communication

Teamwork

Initiative

Education

None

Tools

ITILv4

Microsoft 365

Azure

SharePoint

VMware

Job description

Methods Business and Digital Technology Limited is seeking a Service Desk Analyst to provide high-quality support across multiple channels, classify incidents, and coordinate timely resolutions for client environments. You will work with incident reports, patching, maintain records, and contribute to knowledge bases, with weekly customer meetings and occasional site visits.

The role requires strong communication, problem-solving, and willingness to work outside hours; weekend shifts may apply