IT Support/ IT service Desk (1st Line)

GCS Recruitment; Greater London; On-site; GBP 32,000 - 45,000; Part time

Benefits offered by this job

Free Parking

Job summary

GCS Recruitment is seeking a part-time IT Support Technician to cover first-line IT support for clients from our Chiswick Business Park site in London. Shifts are Mon, Tue, and Wed 8am-4pm or 4pm-midnight, with ad hoc Thursday/Friday or weekend work at x1.5, known in advance via rota.

Role involves Windows/Mac support, Office 365, and basic production system troubleshooting. The contract rate is £27.82 per hour or £223 per day inside IR35, with free parking and potential to move to a 5-day week.

Qualifications

• Must have Windows and Mac support experience.
• Experience with Office 365 essential.
• Experience supporting laptops, mobiles, and desktops.
• Strong communication and customer service skills essential.

Responsibilities

• First line IT support for client services and incidents.
• Troubleshoot system outages and respond to IT requests promptly.
• Raise tickets to appropriate teams when issues cannot be resolved locally.
• Issue equipment and manage IT consumables.
• Support onboarding and offboarding of staff.

Skills

Windows support

Mac support

Office 365

Customer service

Tools

Laptop/Desktop support

Mobile devices

Job description

Title : 1st line IT Support Technician (Part time role)

Mon, Tues and Weds - 8am-4pm or 4pm-midnight shifts - shifts are consistent for the week and won't differ each day,Shifts are known a month in advance as rota is created for the month

Occasional ad hoc support on Thurs and Fridays, or Weekends (at x1.5)

Location : Onsite, 3 days - Chiswick Business Park (closest tube station is Gunnersbury on the District Line)

Contract rate: £27.82 /hr or 223/day Inside IR35

• Free Parking is provided
• Potential to increase to 5-day work week

IT Support Technician

• First line/1st line IT client services and support
• Provide troubleshooting to system outages
• Respond swiftly and effectively to IT support requests
• Raise Tickets to appropriate teams when issues cannot be resolved locally
• Issue equipment to users as needed
• Manage IT consumable stocks
• Provide basic troubleshooting on production systems
• Support onboarding and offboarding of staff/team
• Support general technical support requests - escalating using appropriate pathways

Must have

• Windows / Mac support experience
• Office 365
• Laptop, Mobile Phone, Desktop Support
• Personable, good communication and customer service skills

Nice to Have

• Broadcast or Media background or experience