IT Helpdesk Apprentice: Build PCs, Troubleshoot & Learn

QA; Swindon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Company pension

Free onsite parking

Paid holiday entitlement

Team events

Exposure to a broad range of customers

Job summary

QA in Swindon is offering an IT Apprentice position that starts with structured, process-led tasks such as building computers, installing approved software and creating user accounts. As you grow, you will move into first-line support, Microsoft 365 administration, troubleshooting and onsite work.

You will gain practical exposure to a broad range of customers and technologies, with 37.5 hours per week, and a supportive team environment.

Qualifications

• Genuine interest in IT and learning how technology works.
• Practical, methodical approach to following documented processes.
• Strong attention to detail when handling equipment, accounts and records.
• Clear, friendly communication with colleagues and customers.
• Good organisation and reliability to complete tasks.
• Willingness to accept feedback and learn from mistakes.
• Responsible attitude to cybersecurity and customer data.
• Ability to work well in a team and support others during busy periods.

Responsibilities

• Build, configure and quality-check laptops/desktops using documented processes.
• Install Windows updates, apps, security software and standard configurations.
• Create/amend/disable user accounts and access permissions.
• Prepare equipment for customers, including tagging and packing.
• Assist with goods in/out, stock control and workshop organisation.
• Keep accurate work records, tickets, and time entries.
• Perform password resets and basic admin under supervision.
• Learn to follow security procedures and protect data.
• Escalate issues when outside training or authority.
• Progress into more complex responsibilities as apprenticeship develops.

Skills

IT interest

Methodical approach

Attention to detail

Clear communication

Organisation

Willingness to learn

Cybersecurity awareness

Team player

Driving licence preferred

Education

GCSEs 4+ (incl Maths/English)

Job description

QA in Swindon is offering an IT Apprentice position that starts with structured, process-led tasks such as building computers, installing approved software and creating user accounts. As you grow, you will move into first-line support, Microsoft 365 administration, troubleshooting and onsite work.

You will gain practical exposure to a broad range of customers and technologies, with 37.5 hours per week, and a supportive team environment.